As a OnePass member, you can change your mind within 365 days after your purchase and will be pleased to offer you a refund or exchange in-store for items purchased on or after 5 September 2023.

To return an item using 365 day change of mind returns, you must:

1. Return the item in-store within 365 days of purchase. This is inclusive of Officeworks' standard 30 day change of mind returns policy
2. Provide satisfactory proof of OnePass active membership at point of return either on the OnePass website or App
3. Provide your receipt
4. Provide the item in re-saleable condition, including its original packaging (if any), is unused and as sold
5. Present a government issued form of identification (if applicable).

365 day change of mind returns is not available via our Officeworks Customer Service Centre.

Please note some exclusions apply including technology products, perishable goods (for example, ink cartridges), and all exclusions in our current 30 day change of mind returns policy (for example, custom and personalised Print & Create products, gift cards, etc).

For more details on exclusions or return requirements, please refer to our Change of Mind Returns Policy.