Print & Copy Frequently Asked Questions
I have found an identical product. Can you match the price on this product?
Yes, we can. Our lowest price guarantee means that once you confirm the identical products price via catalogue or website (including delivery fees and or exchange rates) we will match that price and beat it by 5%!
The print product that you are comparing needs to be comparable in the print process used to create that product. Please note - a receipt is not accepted proof of a competitor price.
Can I pick-up my print order FREE from my nearest store?
Yes you can. When you place your order, select the store that you'd like to pick up from. Your order will be ready for pick-up from your selected store within 48 hours. A team member will call you to let you know when you order has arrived.
Please note – for in-store pick-up there is a slightly longer delivery time for high volume orders.
Is it FREE to have my print order delivered to my home or business?
Yes, it is. As long as your order is over $55 your print order will be delivered FREE to your home or business address within Metro areas Sydney, Melbourne, Adelaide, Perth and Brisbane. There are slight variations for outer Metro areas. Check delivery costs for your area.
How do I know when my in-store order is ready to be collected?
A team member will call you to let you know when your order is ready for collection. If you have provided your mobile number in your order, you will receive an SMS notification on your mobile phone, letting you know that your order is ready for collection.
What if I can't pick up my order in-store, or I forget to pick it up?
We will keep your order in-store for 30 days. After this time, our team members will call you again. We will hold your order in-store for as long as possible after making contact, however, we cannot guarantee that your delivery will be available for pick up if our team members can't confirm contact with you after this time.
What if I am not happy with my final print job?
We provide you with the Print & Copy promise. That means that if you are not satisfied with the quality of your print job, we will reprint it for you. Visit us in-store or call us on 1300 633 423 to discuss your options.
The only time we don't do this is if the guideline in the Get Your File Ready section of your chosen product is not completely fulfilled to create a print ready file.
For example, ensuring that your uploaded file fulfils the correct size dimensions, the correct dpi and the correct colour mode are essential print file ready components. Our team members do our best to capture any possible issues that may arise in your uploaded file, and we endeavour to make contact to resolve any discrepancies.
Can I change my print order?
Once you have placed your order, you are unable to change it. You must cancel your order by calling 1300 633 423. If you want to create a new order, you can start again by creating a new order online or by visiting your nearest store.
Can I cancel my print order?
In most cases you are unable to, however, if you've decided that you want to cancel your order you can call us on 1300 633 423. We will check the status of your print order and do our best to assist you.
Can I check the status of my print order online?
At the moment, you are unable to check the status of your print order online. We are currently working at creating a system for you to do this.
Can I change my delivery address after I place my order?
No, once you've placed your order with your final delivery address, you are unable to change it. Please make sure all your details are correct before placing your final order.
Where can I find my print order history?
You can view your print order history by going to My Account at the top right hand corner of the Officeworks website.
How do I update My Account information?
You can change your address, delivery address and phone details in My Account at the top right hand corner of Officeworks website.
What is Officeworks commitment to the environment?
Our goal is to fully integrate environmental responsibility into every facet of our operations. We do this by choosing environmentally preferable products and packaging, recycling used products, maintaining sustainable operations and providing environmental education for team members and customers. Take a look at our taking care of environment page to find out more about our commitment to taking care of the environment.
Print & Copy
- 3D Printing & 3D Scanning
- Banners & Frames
- Business Cards
- Business Stationery
- Cards & Invites
- Photos & Photo Gifts
- Digital Prints
- Canvas Prints & Wall Decor
- Photo Books
- For Kids
- Personal Gifts
- Posters & Plans
- In Store Print Services
- In Store Self Service
- Help & Support