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Online shopping with Officeworks is quick, easy and enables you to purchase the widest range of office products at the lowest prices, from the convenience of your home or workplace.
Placing an online order with Officeworks is as easy as following these quick steps.
An email confirmation will then be sent to your nominated email address for your own records.
You can track your online order in three easy steps:
There are three possible statuses that will appear in the Delivery Status column:
If you still have any questions or concerns about tracking your online order, simply call our Customer Service Team on 1300 633 423.
If you're flipping through one of our latest catalogues and find something you like, there's now an easier way to order it online.
Underneath every product you can find a short combination of letters and numbers – this is the unique Product Code
You can use this Product Code to add a product to your Shopping Cart:
Once your online order has been processed, you can obtain a copy of your invoice in one of two ways:
Keep in mind your invoice doesn't include any items that were unavailable at the time the delivery was made. These items will be placed on 'back order' and a separate invoice will be sent for these items once they become available again.
This can often explain why the amount you've been invoiced is different to the amount that has been charged to your Credit Card.
Back orders are available when a particular item is out of stock. If you've already paid for the item it can take up to 10 business days before you receive it. If you haven't received it after this time please call our Customer Service Team on 1300 633 423 and they will be able to follow it up for you.
To cancel something you currently have on 'back order', you'll also need to call our Customer Service Team on 1300 633 423 to process the cancellation or organise a suitable, alternative product.
We've put together some quick definitions to help you understand the terms used throughout the Officeworks online shopping experience.
At Officeworks, we're committed to ensuring your data, personal identification and payment information is always handled safely and securely.
If you're experiencing concerns or security warning pop-up messages during the online ordering payment process, don't stress.
The following three online payment issue scenarios will help you move through the online ordering process quickly and without a worry.
When you reach the Payment step in the checkout process and if you’re using Internet Explorer browsers (IE6, IE7, IE8), you may be presented with a security warning pop-up message.
These warning messages appear because the Internet Explorer browser on your computer is configured to trust either one of the addresses below, but not both:
Please verify that the address displayed in the security warning pop-up message is included in the list above before proceeding by clicking the 'yes' button.
Then simply follow these instructions on your computer or laptop:
These Officeworks sites have now been added to your Trusted sites list and will be recognised by your browser.
Please note:if you are within a network you may need to ask you network administrator to add these sites to the Trusted site list.
You may encounter an advisory pop-up screen that relates to Secure Connection (SSL) certificates when making a payment during your online order.
In most cases, this will be a security warning that the SSL certificate was not issued by a trusted certificate authority and may occur because the security certificate is not listed in the ‘Trusted Root Certification Authorities’ list in Windows.
Some browsers may have cached our old and outdated Payment Details page.
As a result, you may receive an error message saying 'Payment submission has expired. Please re-select payment type.' And upon clicking the 'OK' button, you are automatically redirected to the Payment Selection page again.
To fix this problem, you’ll need to clear your browser’s cache so the browser can accept the new Officeworks Payment Detail page. Below you’ll find specific instructions on how to do that with each different type of browser:
You cannot cancel your online order once it has been paid and processed.
You are however entitled to return your purchase after you receive it, if the item remains unopened in its original packaging and you provide proof of purchase. Simply take the item and your receipt to your local Officeworks store or call our Customer Service Team on 1300 633 423 to have your item refunded.
No, you cannot price match items online. You can only price match in store at your local Officeworks store or by calling 1300 OFFICE (633 423).
Unfortunately Gift Cards can only be redeemed for purchases made in store.
Once you have placed your online order you’ll receive a confirmation email to your nominated email address that contains all your order details.
If you have not received your order within the specified timeframe, please call our Customer Service Team on 1300 633 423 from Monday to Friday between 8am and 8pm.
Your Credit Card will be charged once you complete the online order process. This includes ticking the box that says 'I accept the general terms and conditions' and clicking 'Order Now' on the order confirmation page.