Our Returns Policy

If any product you purchase from us is not fit for its usual purpose or of acceptable quality (through no fault of your own), or you have simply changed your mind we will gladly exchange it, refund it or can arrange for it to be repaired subject to certain points.

Read our entire Returns Policy


Returning your item

You can easily return your Officeworks item to your local store in three quick and easy steps.

return-packaging return-receipt return-instore
Ensure the purchased product is in its original packaging Ensure you have your original receipt Take your purchased product and receipt back to your local Officeworks store for a hassle-free refund.

Visit our Store Locator to find your local Officeworks store.

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Technology Product Repairs

If the technology product you're returning is faulty and covered by a manufacturer's warranty, we may need to send the product away for repair or refer you directly to the manufacturer for repair.

Simply bring your item into your local Officeworks store or call our Customer Service Team on 1300 633 423 to determine if it will need to be sent away for repair or assessment.

Some common examples of products that come with a manufacturer's warranty include computers, laptops, monitors, cameras, video recorders, projectors, printers, fax machines and iPods.

Online Order Cancellations

You cannot cancel your online order once it has been paid and processed.

You are however entitled to return your purchase after you receive it, if the item remains unopened in its original packaging and you provide proof of purchase. Simply take the item and your receipt to your local Officeworks store to have your item refunded.

If you're wanting to cancel a 'back order' you can do this by simply calling our Customer Service Team on 1300 633 423. At the same time you can even organise a suitable product replacement if necessary.

Processing an online order

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