Our Returns Policy
If any product you purchase from us is not fit for its usual purpose or of acceptable quality (through no fault of your own), or you have simply changed your mind we will gladly exchange it, refund it or can arrange for it to be repaired subject to certain points.
Read our entire Returns Policy
Returning your item
You can easily return your Officeworks item to your local store in three quick and easy steps.
|Ensure the purchased product is in its original packaging||Ensure you have your original receipt||Take your purchased product and receipt back to your local Officeworks store for a hassle-free refund.|
Need to make a return online?
If you would like to return and online purchase, please fill out a return application form. Once you have submitted your request online, you will be contacted within 2 business days by a customer service team member to advise you on the next steps.
Note: Any in-store purchases paid for with Cash, Afterpay or Zip cannot be returned through this process and must be returned in store.
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Technology Product Repairs
If the technology product you're returning is faulty and covered by a manufacturer's warranty, we may need to send the product away for repair or refer you directly to the manufacturer for repair.
Simply bring your item into your local Officeworks store or call our Customer Service Team on 1300 633 423 to determine if it will need to be sent away for repair or assessment.
Some common examples of products that come with a manufacturer's warranty include computers, laptops, monitors, cameras, video recorders, projectors, printers, fax machines and iPods.
Online Order Cancellations
You cannot cancel your online order once it has been paid and processed.
You are however entitled to return your purchase after you receive it, if the item remains unopened in its original packaging and you provide proof of purchase. Simply take the item and your receipt to your local Officeworks store or call our Customer Service Team on 1300 633 423 to have your item refunded.
If you're wanting to cancel a 'back order' you can do this by simply calling our Customer Service Team on 1300 633 423. At the same time you can even organise a suitable product replacement if necessary.
Frequently asked questions
You can return an online purchase to an Officeworks store or online using our return application form. Alternatively, you can contact our Customer Service Team on 1300 633 423 between 8am and 8pm, Monday to Friday to return your online order. See our Returns Policy for more information.
IIf you are unable to provide a satisfactory proof of purchase, Officeworks may provide you with an exchange or Officeworks gift card to the current value of the item if the item you are returning is in a re-saleable condition. Please see our returns policy.for more details.
If you have received a damaged or faulty item, simply take it to your nearest Officeworks store or use our return application form. Alternatively, you can contact our Customer Service Team on 1300 633 423 between 8am and 6pm, Monday to Friday, who will assist you with replacing the product or processing a refund.
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