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Once you have placed your order, you are unable to change it. You must cancel your order by calling 1300 633 423. Orders cannot be cancelled once they are in production. If you want to create a new order, you can start again by creating a new order online or by visiting your nearest store.
Yes, when you place your order, select the store that you'd like to pick up from. A team member will call you to let you know when you order is ready for pick up.
No, all online orders must be paid for on the website.
Once your order is in production, we are unable to cancel it. However, if you call our Customer Service Team on 1300 633 423, we can check the status of your print order and do our best to assist you.
Currently, we do not offer a tracking tool for Canvas Art orders as this is a Print and Copy services. Canvas Art orders are estimated to take 7-10 business days. We are working on bringing this to you as soon as we can.
Currently, we do not offer a tracking tool for Canvas Art orders as this is a Print and Copy services. Photobook orders are estimated to take 7-10 business days. We are working on bringing this to you as soon as we can.
This may occur if the original document is not an Australian Standard page size e.g. letter sized document. The PDF conversion process will change the document to fit an Australian standard paper size e.g. A4. This may also change the formatting of the document. Another possible cause is when the creator of the document has not inserted 'page breaks' to define each new section of the document as required. To ensure your PDF proof does not differ from the uploaded document you will need to ensure the page size is set to a Standard Australian Paper size all formatting including appropriate use of page breaks is checked before unloading the document.