Business Accounts Online

An Officeworks Business Account allows you be recognised as a business when you transact with Officeworks.

As a Business Account holder, you can apply for a 30 Day Business Account, which allows you to purchase your Officeworks goods on credit and then be invoiced on a monthly basis. This will allow you to keep your business spending separate to your personal shopping and keeps all your transactions in order come tax time.



Apply for a 30 Day Business Account

Your Business Account features

Customers with a registered ABN or ACN can now apply for a Business Account and further to that, a 30 Day Business Account.

An Officeworks Business Account gives you the ability to control and manage your workplace’s shopping experience online. It’s simple, quick, and convenient.

Features that are available to Business Customers can be found in Organisation details, and the extra functions available to 30 Day Account Customers, under the 30 Day Business Account.


MyBusinessAccount

Manage your delivery addresses

You can add multiple addresses to your Business Account. This makes the ordering process quick and easy.

From the ‘My Account’ page, simply click the ‘Manage Delivery Addresses’ link.

By default, you must be an Administrator for your Business Account in order to manage addresses. If you are not an Administrator then you may also be able to manage addresses if your Administrator has allowed this in Account Settings.

Managing Account Settings

As an Administrator for your Business Account, ‘Account Settings’ makes it easy for you to control how your contact people interact with your Officeworks Business Account.

To change these options, click on the ‘Account Settings’ link on the ‘My Account’ page. The options available to you are:

OptionDescription
Display prices inclusive of GST By default, we display all product prices inclusive of GST. You can change this option if you would prefer to see product prices excluding GST.
Allow Click & Collect By default, you can place a Click & Collect order online and choose to collect it from a store. As a Business customer you can disable this option.
Allow addresses to be managed by contacts Only account administrators will be able to access and manage the Account Settings options.
Purchase order required for all orders Only account administrators will be able to access and manage the Account Settings options.
Enable Afterpay Payment Allows account to purchase using Afterpay as a payment method
Default product list view to grid Switches the default appearance of products lists to a grid display

Managing Account Contacts

You can now manage the contact people for your Officeworks Business Account online.

You must be an Administrator for your Business Account in order to manage contact people.

Editing a contact person’s details

If you are an Administrator then you can reset the password for any contact person that belongs to your Business Account:

  1. From the ‘My Account’ page click on the link called ‘Manage account contacts’
  2. Find the person whose details you want to change and click the pencil icon on the right-hand side of the screen
  3. A new page will be displayed for the contact person you selected
  4. Update the contact details as required
  5. Click the ‘Save Changes’ button to save your changes.

Resetting a contact person’s password

If you are an Administrator then you can reset the password for any contact person that belongs to your Business Account:

  1. From the ‘My Account’ page click on the link called ‘Manage account contacts’
  2. Find the person whose details you want to change and click the pencil icon on the right-hand side of the screen
  3. Click the ‘Reset password’ link.

An email will be sent to your contact person’s nominated email address. Containing a link to reset their password.

Removing a contact person

If you are an Administrator then you can remove any contact person from your Business Account:

  1. From the ‘My Account’ page click on the link called ‘Manage account contacts’
  2. Find the person who you want to remove and click the ‘X’ icon on the right-hand side of the screen
  3. A message will appear asking you to confirm your actions.

Once you have deleted a contact person from your Business Account then that person will no longer be able to login or place orders for your Business.

Making a contact person an Administrator

An Administrator can manage the contact people, addresses, and options for your Business Account.

If you are an Administrator then you can give Administrator permissions to other contact people in your Business Account too:

  1. From the ‘My Account’ page click on the link called ‘Manage account contacts’
  2. Find the person who you would like to make an administrator, and click the pencil icon on the right-hand side of the screen
  3. A new page will be displayed for the contact person you selected
  4. Update the contact's role to ‘Administrator’ 
  5. Click the 'Save Changes' button to save your changes.

You can also downgrade an Administrator to a regular contact person by selecting ‘Member’ instead.

Order Approvals

Order approvals, can be setup on your account to help manage your company’s spending. Any orders that meet the approval requirements, will pend until approved.

This feature must be enabled and applied to your account through discussions with your Business Specialist

To set this up, you must create an order rule and an approval group.

Order Rules

Total Order Value rule (orders above a set dollar value will require approval) OR Business Priced Products only rule (orders for products outside the predefined Business Price List, will require approval)

Approval Groups

Selected contact(s) on the account, allocated to approve orders (can contain administrators and members)

Creating and Maintaining Order rules

If you are an Administrator, you can create, edit or delete order rules from the ‘My Account’ page, by clicking on the ‘Manage order rules’ link.

  • To create a new rule, select ‘Create new order rule’
  • To edit a rule, locate the rule and select the ‘Edit’ button

    Note: Updates to a rule, will reflect against any contact it is applied to

  • To delete a rule, locate the rule and select the ‘Delete’ button

    Note: The rule will be removed from any contact it is applied to

Creating and Maintaining Approval groups

If you are an Administrator, you can create, edit or delete Approval Groups from the ‘My Account’ page, by clicking on the ‘Manage approval groups’ link.

  • To create a new Approval Group, select ‘Create New Approval Group’
  • To edit an approval group, locate the group and select the ‘Edit’ button

    Note: Updates to the group, will reflect against any contact it is applied to

  • To delete an approval group, locate the group and select the ‘Delete’ button

    Note: The approval group will be removed from any contact is applied to

Applying Approval Groups and Order Rules to contacts

If you are an Administrator, you can apply or remove order approvals on a contact.

  1. From the ‘My Account’ page, click on the link called ‘Manage account contacts’
  2. Search for the contact you would like to apply/remove permissions, and select ‘edit’
  3. Locate the ‘Order Approval Rule’ dropdown, and select the appropriate rule
  4. Once a rule is selected, the ‘Order Approval Group’ dropdown will appear. Select the appropriate approval group.

BusinessAccountsNew3

If you are an approver on your account, you will receive an email notification informing you that an order requires your approval.

To view orders which are pending for approval, from the ‘My Account’ page, simply click on the ‘View Pending Orders’ option, within the Orders box.


BusinessAccountsNew4

Ordering for Cost Centers, Departments or Sites through your account.

This feature enables you to place orders and have the cost attributed to a cost center, department or site that has been setup for your account.

This feature must be enabled and applied to your account through discussions with your Business Specialist.

If you have cost centers / departments / sites setup within your account, you must select the appropriate cost center department or site during online checkout. Cost centers, departments or sites, can be restricted for certain contacts through your Business Specialist.

Under ‘Cost center / department / site’, click the ‘Select Branch’ button, to display the available cost centers, departments or sites.


BusinessAccountsNew5

View and Pay Invoices

You can view Invoices, and also pay unpaid invoices online, for your Officeworks 30 Day Business Account.

To view paid invoices, from the ‘My Account’ page, simply click the ‘ View Paid Invoices’ option within the 30 Day Business Account box.


MyBusinessAccount

 

To pay an unpaid invoice, from the ‘My Account’ page, simply click the ‘Pay Now’ button or the ‘View Unpaid Invoices’ option within the 30 Day Business Account box.


MyBusinessAccount3

On the Unpaid Invoice page, you will be able to select the invoices you would like to pay, and progress through to pay for the invoice via credit card. Any credits applied to your account will be available for you to select and use as payment on this page.


MyBusinessAccount4

Upgrading an Account to a 30 Day Business Account

If you have a personal shopping account, or a business shopping account, you have the ability to upgrade to a 30 Day Business Account through ‘My Account’.

From the ‘My Account’ page, simply click the ‘Upgrade to a 30 Day Business Account’ link to progress through the online credit application process.

30 Day Business Account Cards

As a 30 Day Business Account customer, you will have access to digital cards on mobile devices, to shop instore and easily transact on your account.

Account administrators are automatically equipped with a digital card. Contacts who are not administrators, must be given access to a digital card by an administrator.


MyBusinessAccount

Accessing a Digital Card

  1. From the ‘My Account’ Page, simply click on the ‘Shop in store now’ button.
  2. Present the digital card screen when purchasing at the register

Assigning a Digital Card

As an Administrator, you are responsible for assigning digital cards to any contacts listed on your account.

  1. From the ‘My Account’ Page, simply click on the ‘Manage 30 Day Business Cards’ button.
  2. Click the ‘Add Another Card’ button
  3. Select the existing contact or create a new contact, who you would like to apply digital card access to.

Cancelling a Card

You may have a plastic or digital card that needs cancelling due to being lost, or from team members leaving your business. Cancelling a card for both scenarios is completed following the below process

  1. From the ‘My Account’ Page, simply click on the ‘Shop In Store Now’ button.
  2. Click the ‘Manage All Cards’ button
  3. Identify the card you want to cancel, and select the ‘Manage button’
  4. Select the ‘Cancel Card’ button

Plastic Cards

If required you can also request a Plastic card in conjunction with a digital card. From within ‘My Account’ simply click the ‘Manage 30 Day Business Cards’ link and further select the manage button against the card you require a plastic card for.

To activate your plastic card:

  1. From the ‘My Account’ Page, simply click on the ‘Shop in store now’ button.
  2. Click on the ‘Manage all cards’ button
  3. Select ‘Manage’ against the card requiring activation
  4. Select ‘Activate your plastic card’
  5. Input the card barcode number, and select the ‘Activate Card’ button

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