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Afterpay is a next generation payment model allowing customers to enjoy greater flexibility and affordability when shopping at no extra cost. Payments are made in four interest-free fortnightly instalments.

No, there is no interest payable by you if you place an order using Afterpay.

Once your order has been returned in-store or picked up by a returns driver and receipted at our Customer Fulfilment Centre, we will immediately send notification to Afterpay of your refund. Afterpay will then immediately cancel any future payments and initiate a refund of any paid instalments to date to your nominated payment card. Once Afterpay has completed this process, your refund will be received in line with your financial institutions time frame.

The majority of our 30,000+ products are available, however gift cards and some mobile phones are not eligible for Afterpay due to commercial agreements.

Yes, you may return an order in-store or by getting in touch via our Contact Us page.

Yes, Afterpay covers the cost for your entire online order, including shipping!

No, you will need to place another order.

Unfortunately, orders cannot be cancelled, you may organise a return and refund for your order once it has been delivered. You can return your order in-store, or by getting in touch via our Contact Us page.

Unfortunately, Afterpay is an online payment method and requires login credentials for authorisation. Our Team Members are unable to do this on your behalf.

Yes, you can place multiple orders with Afterpay, however be careful not to exceed your Afterpay credit limit.

We check our prices and update them each day to ensure you’re receiving the lowest price, however, as our Team Members are unable to process Afterpay transactions over the phone this is something we’re investigating.

Once your refund has been processed, any future Afterpay payments will be cancelled and any money owed to you will be refunded back to you by Afterpay. For more information, please contact Afterpay on 1300 100 729.

Unfortunately, as our team cannot place an order on your behalf, we can’t change from Credit Card tender to Afterpay payment. You can organise a return of your purchase in-store, or by getting in touch via our Contact Us page.

Yes, you may exchange your Afterpay ordered product with one of equal value.

• If the value of the replacement product is more than the original product, you can go instore and pay the difference of the product by Credit Card, gift voucher or cash.
• If the value of the replacement product is less than the original product, you may have the remainder of the value returned to your Credit Card.

You may return Afterpay purchased orders in-store or by getting in touch via our Contact Us page.