Return Policy

Our Philosophy

At Officeworks we are here for you and aim to deliver you the very best products at the "Lowest Prices Everyday".
We understand that there may come a time where you need to return a purchase from us. We want to make the returns process as simple and easy as possible for you.

We offer easy returns. Just keep your receipts.

Our Returns Policy

If any purchase from us does not comply with a consumer guarantee, or you have simply changed your mind we will gladly exchange it, refund it or can arrange for it to be repaired or cancelled subject to the points below.

What we ask of you:

  • When returning your purchase please bring your original receipt.
  • Where possible please return the product in its original packaging.
  • When returning your purchase please bring Government issued ID as it will be required to be provided for all returns $50 and over.
  • When returning your purchase please do so within a reasonable time.

Specific Points

  • For technology products, we may need to send your product to the manufacturer for repair or direct you to their nearest repair agent.*
  • Prepaid card purchases such as Gift cards, Mobile phone recharge and iTunes are non refundable and cannot be redeemed for cash. Specific terms and conditions are included with each card.
  • For Software and downloadable Safety Culture Materials, your return must be within 30 days of the date of purchase and your return must be under the Australian Consumer Law. Change of mind will not be accepted.
  • Prepaid business services which have been used cannot be cancelled and refunded because of a change of mind.
  • Requests for the cancellation of a service and associated compensation may need to be submitted to the service provider. Where necessary, we will assist you to do this.
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
  • You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • You may cancel a service which you have activated and claim a refund for unconsumed services if there is a major problem with the prepaid business service. A major problem includes:
  • is provided with an unacceptable level of care and skill; or
  • is unfit for the purpose you asked for; or
  • is not delivered within a reasonable time when there is no agreed end date; or
  • creates an unsafe situation
  • For minor problems with services, we will assist you to have the service fixed.

How to complete your return

  • All Officeworks purchases can be returned at any Officeworks store Australia-wide.
  • For help with your return, call 1300 Office (633-423), Monday - Friday: 8am - 8pm or Saturday - Sunday: 9am - 5pm (AEST)

*Products classified as "Technology"

If the product you are returning is faulty and is covered by a manufacturer's warranty then we may need to send your product to the manufacturer or repair agent for repair. Below are some examples of products that commonly come with a manufacturer's warranty:

  • Phones
  • Computers
  • Laptops
  • Monitors
  • Cameras
  • Video recorders
  • Projectors
  • Printers
  • Faxes
  • iPods
Information