Our delivery options

Timeframe and fees

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Timeframe and fees

Available in metro areas except for SA, ACT and NT.

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Timeframe and fees

• Metro
• Regional
• Rural

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Timeframe and fees

In selected locations you can choose to receive your order between 5pm - 9pm. If you're in one of these locations, you'll see it offered in checkout.

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Timeframe and fees

In selected locations you can choose to receive your order on Saturday between 8am - 1pm. If you're in one of these locations, you'll see it offered in checkout.

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For 2-hour delivery

You will receive a live tracking link via SMS when your order is confirmed for delivery. Then our delivery partner will send you an SMS with the estimated time of arrival. Keep your phone handy as the driver may need to contact you.

For other delivery

You can track your order by clicking the 'Track your order' link in your order confirmation email.
You can also enter your order number into Track your order here.

If you have any questions about your online order, you can call our Customer Service Team on 1300 633 423.

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If your order has been marked as delivered and you're unable to locate it, or if your order is past the expected delivery date, you can contact our Customer Service Team on 1300 633 423.

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You can return your item at any of our Officeworks stores. Alternatively, please complete a return form to start your online returns application

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Order received: We've got your order and we'll be packing it soon.
Awaiting stock: We're waiting for stock to come in from our suppliers before we can complete your delivery.
Order complete: You've received your delivery and your order is now complete.

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If you’re not available when our delivery partner arrives, they'll try calling you. If they can't contact you, they'll return the order to the store and you'll be able to collect it from there shortly after.

We'll let you know by email and SMS which store to collect your order from.

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if you’re not home during the delivery time and have specified you would not like your item left in your absence, you’ll receive a delivery notice in your mailbox. It will give you a phone number to call so you can arrange a new delivery date that suits you.

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On occasions, items in your cart may be sourced from multiple locations or cannot be sourced in time for a single delivery. We will always make every attempt to have all your items delivered to you as soon as possible.

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Special order items include customised furniture and prints as well as products, spare parts and accessories we can source for you from the suppliers we do business with.

Customised special order furniture products and custom print orders cannot be returned or refunded due to change of mind as they are manufactured and produced according to customer specifications. These products can only be returned if faulty or damaged.

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Orders that weigh over 200kg may be subject to an additional delivery fee.

Our Customer Service Team will contact you prior to shipment.

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Some of our products are marked as delivery only as they're generally too large and heavy for our team members and customers to handle in-store.

If you wish to purchase a delivery only item with other products, your entire order will be delivered to your door. Due to the handling requirements of these products, additional delivery fees will apply.

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Some of our products are marked as large items, or big and bulky, due to their size and weight. Large item deliveries require different transport vehicles and special handling. Therefore they can take longer to transport and incur a separate delivery fee.

You can have some large items delivered to a selected store with no additional delivery fee.

You'll know if an item is large as this will be indicated with an additional delivery fee which will apply for that product at checkout.

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Software purchased via digital download, digital gift cards, online training, safety work method statements, and services do not incur delivery fees.

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Print & Create orders have different delivery times from our other products. They require a lead time for printing, in addition to the delivery lead time.

For more information, see the Print & Create delivery promise.

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Officeworks is unable to deliver overseas or to Australian islands off the mainland, except for Tasmania.

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Because we often start packing orders within 20 minutes of receiving them, we aren't able to cancel an order once it has been made.

Once you receive your item, we are more than happy to assist with returns in accordance with our Returns Policy at your local store or by contacting our Customer Service Team on 1300 633 423.

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When the 'Authority to leave' option is selected at checkout, your order will be left on your doorstep if no one is available to sign for the order.

Please note, Officeworks can't be held responsible for lost or damaged orders after they've been delivered.

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We deliver Monday to Friday between 8am and 5pm (8am - 6pm in QLD). Due to the majority of deliveries being made during a set run, specific delivery times can't be chosen.

You can choose to have your order left at your nominated address in your absence and can even direct the courier where to place it using the available special instructions field.

If you prefer not to have your items left in your absence, you can choose to have them taken to reception if your nominated address is an office or workplace.

If you've specified you would not like your item left in your absence, you’ll receive a delivery notice in your mailbox. It will give you a phone number to call so you can arrange a new delivery date that suits you.

There is also a field available to enter delivery instructions that may help our couriers deliver your items.

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Officeworks is unable to deliver to PO Boxes or lockers. You’ll need to provide a street address in your order details.

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Special orders are delivered directly from our suppliers. This means delivery fees and times will differ from our standard timeframes. You'll get an estimated delivery date at checkout.

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