Product Insurance

Accidents do happen. Protect your new device from accidental damage, accidental loss or theft.

You can protect your new portable device, for 12 months from purchase, from Accidental Damage, Accidental Loss or Theft by purchasing Product Insurance at the time you purchase your new portable device. Please consider the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018 to decide whether this insurance is right for you.

What this insurance covers

  • Accidental damage:
    We will repair, replace or pay you the Cover Amount for your device for damage caused by accidental knocks, drops or liquid spills.
  • Accidental loss or theft:
    We will replace or pay you the Cover Amount for your device for accidental loss or theft that can be substantiated.
  • 12 months coverage:
    Product insurance on your new device for 12 months.
  • Australia and New Zealand:
    You will be covered throughout Australia and New Zealand.
  • Technical assistance:
    Toll free technical support for your device Mon-Fri 9am-5pm AEST.

For full terms and conditions please refer to the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018.

Eligible devices

Cover is applicable for mobile phones, tablets, notebooks, portable audio/visual equipment, wearable electronic devices, cameras and electronic readers priced above $250. Please refer to coverage costs below.

Coverage costs

Device PurchasedDevice Purchased Price*DevicEnsure Premium
Mobile phones $250-500 $78
Mobile phones $501-750 $127
Mobile phones $751-1000 $157
Mobile phones $1001-2500 $177
Other devices $250-500 $39
Other devices $501-750 $68
Other devices $751-1000 $83
Other devices $1001-2500 $113
Other devices $2501-3500 $187
Other devices $3501-4500 $219
Other devices $4501-5500 $253

*The Device Purchase Price you paid for your device is the Cover Amount under the policy.

How to Purchase Product Insurance

Follow these simple steps today:

  1. Purchase new device.
  2. Purchase Product Insurance. Insurance must be purchased at the same time in the same transaction as the new device.
  3. Details of your insurance purchase will be passed automatically to the insurer and a policy created.
  4. Confirmation of your Insurance Policy Schedule will be emailed directly to you.

Applicable Excess

An excess payment is applicable for all claims. To raise a claim call 1800 814 099. All claims, returns and excess payments will be made directly through the insurer.

All devices $75 per claim
Mobile Phones (Purchase Price up to and including $500) $130 per claim
Mobile Phones (Purchase Price above $500) $175 per claim
Other Devices (Purchase Price up to and including $2500) $100 per claim
Other Devices (Purchase Price above $2500) $130 per claim

Cooling Off Period and Policy Cancellations

If you are not completely satisfied with the Product Insurance Policy and have not made a claim, you may cancel it by notifying the insurer in writing:

  • By emailing:
    devicensure.au@thewarrantygroup.com
  • By mail to:
    DevicEnsure
    PO Box 246
    Balwyn, Victoria, 3103

If the policy is cancelled within the Cooling Off Period (21 days from the commencement of the Policy Term) and there has not been a claim, you will be entitled to a full refund of the paid amount. If the policy is cancelled outside of the Cooling Off Period and a claim has not been made, you may receive a particle refund determined by the unexpired portion of the Policy on a pro-rate basis. Full terms and conditions of the cancellation policy can be viewed in the “Cancellation by You” section of the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018.

Privacy Information

Our insurer is committed to protecting Your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018 for more details.

Officeworks Privacy Policy can be found here.

How to make a claim

If the unexpected does happen, call 1800 814 099 to raise a claim.

When you make a claim, the insurer will decide whether to repair, replace or pay you the Cover Amount, less the applicable excess.

Terms and Conditions

“Cover is subject to the standard underwriting guidelines and policy terms. Virginia Surety Company, Inc. (VSC) ARBN 080 339 957, AFSL 245579 is the issuer of DevicEnsure. Officeworks Ltd ABN 36 004 763 526 is the authorised representative of VSC. Please consider the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018 to decide whether this insurance is right for you.

For policies sold before 1st November 2018 please refer to the historical terms and conditions below:

  • Policies sold between 1st March 2018 and 1st November 2018, please refer to the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Mar 2018
  • Policies sold between 28th Feb 2018 and 1st August 2017, please refer to the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Aug 2017
  • Policies sold before 1st August 2017, please refer to the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Dec 2016
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    Terms and Conditions were last updated 1st March 2018.