Quality Print Promise

We want you to be 100% happy with your print and copy products. If you are dissatisfied with your print & copy products, we will re-print your order for free provided that:

  • Subject to your rights under the Australian Consumer Law, you must request a re-print of identical affected product/s within 5 business days of collecting or receiving your products.
  • All affected print and copy products must be returned in the same condition as they were provided to you.

And if you’re still not happy, we’ll refund your money, no questions asked provided that:

  • Subject to your rights under the Australian Consumer Law, a refund must be requested within 5 business days of collecting your re-printed products.

All affected print and copy products must be returned in the same condition as they were provided to you.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Additional things to know:

  • This guarantee is offered in addition to your rights under the Australian Consumer Law. In the case of any conflict, your rights under the Australian Consumer Law prevail.
  • If your products were delivered to you, we will cover the cost of re-delivering your products. If you ask for a refund, we will also refund any delivery fee you paid.
  • This guarantee applies only to the quantity of print & copy products which you are dissatisfied with. This may be less than the entire order quantity.
  • Print & Copy print guarantee does not apply to print & copy products which match a physical proof which you approved prior to production of those products.

Quality Print Promise
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