Quality Print Promise

We want you to be 100% happy with your print and copy products. If you are dissatisfied with your print & copy products, we will re-print your order for free provided that:

  • Subject to your rights under the Australian Consumer Law, you must request a re-print of identical affected product/s within 5 business days of collecting or receiving your products.
  • All affected print and copy products must be returned in the same condition as they were provided to you.

And if you’re still not happy, we’ll refund your money, no questions asked provided that:

  • Subject to your rights under the Australian Consumer Law, a refund must be requested within 5 business days of collecting your re-printed products.

All affected print and copy products must be returned in the same condition as they were provided to you.

Additional things to know:

  • This guarantee is offered in addition to your rights under the Australian Consumer Law. In the case of any conflict, your rights under the Australian Consumer Law prevail.
  • If your products were delivered to you, we will cover the cost of re-delivering your products. If you ask for a refund, we will also refund any delivery fee you paid.
  • This guarantee applies only to the quantity of print & copy products which you are dissatisfied with. This may be less than the entire order quantity.
  • Print & Copy print guarantee does not apply to print & copy products which match a physical proof which you approved prior to production of those products.

Quality Print Promise
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