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We want you to be 100% happy with your print and copy products. If you are dissatisfied with your print & copy products, we will re-print your order for free provided that:
And if you’re still not happy, we’ll refund your money, no questions asked provided that:
All affected print and copy products must be returned in the same condition as they were provided to you.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.