Product Recalls

At Officeworks your safety and satisfaction is our priority.

It is our goal that every product you purchase is safe to use as intended and free from defects. We work closely with our suppliers to ensure products identified as being unsafe or defective are listed here and withdrawn from sale.

HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

HP X360 11-K133TU 11.6" Convertible Laptop

Catalogue Number

HP11K133TU

Recall Date

11 January 2018

Sold at Officeworks from August 2015 to December 2017.

What is the issue?

HP has announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with certain HP notebook computers and mobile workstations sold worldwide from August 2015 through December 2017 of which only one has been identified as being ranged at Officeworks. Not all batteries within this article are affected by the fault. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

What should I do?

Please visit the following HP website where you can obtain further information and download the HP Battery Validation Utility.

HP will replace any faulty battery at no cost.

Please read the full safety announcement from HP here - Safety Announcement (HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program).

 

Officeworks apologises for any inconvenience caused




Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Catalogue Number

COWCU4WH

Recall Date

02 February 2018

What is the issue?

Due to a potential safety concern, that under certain circumstances the charger may become separated from the pin plug while connected to a power socket, exposing live pins, we are initiating a voluntary recall on Comsol 4 Port Universal USB Travel Charger, COWCU4WH.

What should I do?

Consumers should stop using the water bottle immediately and return it to their nearest Officeworks Store for a full refund.Further, customers can call 1300 OFFICE (633 423) for assistance.

 

Officeworks apologises for any inconvenience caused

 



Northfork Over & Grill Cleaner 750mL

Northfork Oven & Grill Cleaner 750mL

Catalogue Number

NF31080418

Batch Numbers

14840, 14929, 15105, 15684

Recall Date

14 March 2017

Sold at Officeworks from November 2015 to February 2017.

What is the issue?

The bottle may crack resulting in the liquid contents to leak out. Liquid contents may cause irritation to skin or eyes.

What should I do?

Immediately cease use. Contact Pelikan Artline customer support line to arrange for your replacement empty bottle. Ph: 1300 278 546 from 8:30am to 5pm Mon-Fri (EST).

A rinsed and empty bottle with the above batch numbers can be returned to Officeworks for a full refund.

Officeworks apologises for any inconvenience caused

SMASH Single Wall Vertex Drink Bottle 750ml in Pink

SMASH Single Wall Vertex Drink Bottle 750ml in Pink

Catalogue Number

SM26773

Recall Date

31 March 2016

Due to faulty lid parts, this product has been recalled

What is the issue?

Under certain circumstances, parts in the lid of the bottle may become detached from the lid. Small parts can become a choking hazard.

What should I do?

Consumers should stop using the water bottle immediately and return it to their nearest Officeworks Store for a full refund.This recall is being undertaken to ensure the safety of our customers and to maintain the highest possible standard of safety and product quality at all times. Customers seeking further information should contact Smash Enterprises on (03) 9873 8011 between Monday to Friday, 8:00am to 5:00pm or enquiries@smashenterprises.com.au. Further, customers can call 1300 OFFICE (633 423) for assistance.
Officeworks apologises for any inconvenience caused


Information