Product Recalls

At Officeworks your safety and satisfaction is our priority.

It is our goal that every product you purchase is safe to use as intended and free from defects. We work closely with our suppliers to ensure products identified as being unsafe or defective are listed here and withdrawn from sale.

Lenovo Gen5 X1 Carbon Notebooks Safety Recall

Lenovo Gen5 X1 Carbon Notebooks

Catalogue Number

ILTPX1C531

ILX1CBNI7W

Recall Date

8 March 2018

Sold from 1 December 2016 to 31 October 2017.

What is the issue?

An unfastened screw could compromise the battery and cause overheating, posing a fire hazard.

What should I do?

You should immediately unplug and stop using the system. Visit the Lenovo website or call Lenovo on 1800954173 to determine if you have an affected product and to arrange for a free onsite assessement of the system to identify potential safety hazard and quality assessment.

 

Officeworks apologises for any inconvenience caused




HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

HP X360 11-K133TU 11.6" Convertible Laptop

Catalogue Number

HP11K133TU

Recall Date

11 January 2018

Sold at Officeworks from August 2015 to December 2017.

What is the issue?

HP has announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with certain HP notebook computers and mobile workstations sold worldwide from August 2015 through December 2017 of which only one has been identified as being ranged at Officeworks. Not all batteries within this article are affected by the fault. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

What should I do?

Please visit the following HP website where you can obtain further information and download the HP Battery Validation Utility.

HP will replace any faulty battery at no cost.

Please read the full safety announcement from HP here - Safety Announcement (HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program).

 

Officeworks apologises for any inconvenience caused




Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Catalogue Number

COWCU4WH

Recall Date

02 February 2018

What is the issue?

Due to a potential safety concern, that under certain circumstances the charger may become separated from the pin plug while connected to a power socket, exposing live pins, we are initiating a voluntary recall on Comsol 4 Port Universal USB Travel Charger, COWCU4WH.

What should I do?

Consumers should stop using the water bottle immediately and return it to their nearest Officeworks Store for a full refund.Further, customers can call 1300 OFFICE (633 423) for assistance.

 

Officeworks apologises for any inconvenience caused

 



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