Product Recalls

At Officeworks your safety and satisfaction is our priority.

It is our goal that every product you purchase is safe to use as intended and free from defects. We work closely with our suppliers to ensure products identified as being unsafe or defective are listed here and withdrawn from sale.

Quell Smoke Alarm Recall

Quell Dual Sensor Smoke Alarm

Catalogue Number

QPI9010

Recall Date

30 April 2018

Manufactured between 10 September 2016 and 13 October 2017, and sold up until 30 April 2018.

What is the issue?

In some products a yellow protective cap may have been left on one of the two smoke sensors during the manufacturing process. The yellow protective cap compromises the smoke alarm's ability to detect smoke, which can increase the risk of injury and/or property damage in the event of a fire.

What should I do?

Inspect the alarm for the presence of a yellow cap, as per image below. If no yellow cap is present, reinstall the smoke alarm and no further action is needed.

If a yellow cap is present, contact Quell for further instructions and to receive a free replacement. Do not attempt to take apart the alarm, open the casing, or otherwise remove the yellow cap yourself. Reinstall the smoke alarm and only return the affected smoke alarm after you receive and install the replacement.

Check your Quell smoke alarm for the presence of a yellow cap

For more information about this recall, visit the Quell website.

 

Officeworks apologises for any inconvenience caused




Toshiba 2-Pin AC Adapter Recall

Toshiba 2-Pin AC Adapter

Item Number

Affected 2-pin AC adapters have the following G Part Numbers: G71C0009S210, G71C0009T110, G71C0009T116 and G71C0009T210.

Recall Date

22 June 2018

Supplied from July 2011 to October 2015 with certain Toshiba laptops.

What is the issue?

The DC-IN plug of the AC adapter may overheat and cause a fire when the material contained within the plug deteriorates over time.

What should I do?

Turn off your laptop at the wall socket and unplug the 2-pin AC adapter immediately. Visit Toshiba’s website to determine if your adapter is affected and if so, register to return it for a free replacement adapter.

 

Officeworks apologises for any inconvenience caused




Lenovo Gen5 X1 Carbon Notebooks Safety Recall

Lenovo Gen5 X1 Carbon Notebooks

Catalogue Number

ILTPX1C531

ILX1CBNI7W

Recall Date

8 March 2018

Sold from 1 December 2016 to 31 October 2017.

What is the issue?

An unfastened screw could compromise the battery and cause overheating, posing a fire hazard.

What should I do?

You should immediately unplug and stop using the system. Visit the Lenovo website or call Lenovo on 1800954173 to determine if you have an affected product and to arrange for a free onsite assessement of the system to identify potential safety hazard and quality assessment.

 

Officeworks apologises for any inconvenience caused




HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

HP X360 11-K133TU 11.6" Convertible Laptop

Catalogue Number

HP11K133TU

Recall Date

11 January 2018

Sold at Officeworks from August 2015 to December 2017.

What is the issue?

HP has announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with certain HP notebook computers and mobile workstations sold worldwide from August 2015 through December 2017 of which only one has been identified as being ranged at Officeworks. Not all batteries within this article are affected by the fault. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

What should I do?

Please visit the following HP website where you can obtain further information and download the HP Battery Validation Utility.

HP will replace any faulty battery at no cost.

Please read the full safety announcement from HP here - Safety Announcement (HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program).

 

Officeworks apologises for any inconvenience caused




Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Catalogue Number

COWCU4WH

Recall Date

02 February 2018

What is the issue?

Due to a potential safety concern, that under certain circumstances the charger may become separated from the pin plug while connected to a power socket, exposing live pins, we are initiating a voluntary recall on Comsol 4 Port Universal USB Travel Charger, COWCU4WH.

What should I do?

Consumers should stop using the travel charger immediately and return it to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

 

Officeworks apologises for any inconvenience caused




Aerocool Recall

AeroCool Power Board Recall

Item Number

Affected AeroCool power boards have the following model numbers:

  • ACAS-SS2A25A - Covered by certificate number SAA162701-EA
  • ACAS-ST1A4U2 - Covered by certificate number SAA170331-EA
  • ACAS-SA4A3U2 - Covered by certificate number SAA170332-EA
  • ACAS-QA6A3U2 - Covered by certificate number SAA170333-EA
  • ACAS-QA8A3U2 - Covered by certificate number SAA170333-EA

All units with a serial number starting with the letters CC or UC are affected. All units with a serial number starting with A are not affected, starting from serial number A1709000001.

Recall Date

August 2017

Sold from April 2017 to August 2017 in stores and online.

What is the issue?

Internal wiring is secured and connected to the socket-outlet(s) in a manner that does not comply with the relevant safety standards for electrical safety. There is a possible risk of electrical shock or fire.

What should I do?

Immediately stop using the power board and unplug it from the socket outlet. Return the power board to any Officeworks store for a full refund.

 

Officeworks apologises for any inconvenience caused




Information