Product Recalls

At Officeworks your safety and satisfaction is our priority.

It is our goal that every product you purchase is safe to use as intended and free from defects. We work closely with our suppliers to ensure products identified as being unsafe or defective are listed here and withdrawn from sale. All national product safety recalls are listed on the Product Safety Australia website.

Casio Electronic Calculator HL-820VA

Casio Electronic calculator

Catalogue Number

HL-820VA

Recall Date

14 FEBRUARY 2024

Do you own this product?

Casio Electronic Calculator HL-820VA

Dates sold: 22 June 2023 to 23 January 2024

Why the product is recalled: The product does not comply with the mandatory standards for products containing button/coin batteries.

The button/coin batteries are not adequately secured and are accessible to young children.

Hazard: There is a risk of choking or serious injury if young children if they gain access to the button/coin batteries and swallow or place them inside their body.

What should I do?

  1. Consumers should stop using affected products immediately and store them out of reach of children.
  2. Return calculators to the place of purchase for a full refund.

CONTACT DETAILS:

For more information contact Shriro Australia on casiorecall@shriro.com.au

See productsafety.gov.au for Australian product recall information

Officeworks apologises for any inconvenience caused
Comsol USB-C Universal Laptop Charger 96W

Comsol USB-C Universal Laptop Charger 96W

Catalogue Number

COWCC96WH

Recall Date

20 DECEMBER 2023

Do you own this product?

Model: WCC96WH

Officeworks Part Code: COWCC96WH

Dates sold: 18/02/2021 – 19/09/2023

Why the product is recalled: The wall plug can break off the main body of the charger exposing the internal wires.

Hazard: There is a risk of serious injury or death from an electric shock or electrocution.

What should I do?

  1. Consumers should stop using the charger immediately.
  2. Consumers should return the charger to their nearest Officeworks store to receive a refund.

CONTACT DETAILS:

Ask our staff to find out more about the recall.

support@comsol.com.au

1800 266 765 or 9352 0000

See productsafety.gov.au for Australian product recall information

Officeworks apologises for any inconvenience caused
Comsol 4 Port HDMI Switch

Comsol 4 Port HDMI Switch

Catalogue Number

Comsol Part Code: HD4014K

Officeworks Part Code: COHD4014K

Recall Date

27 NOVEMBER 2023

Do you own this product?

Comsol Pty Ltd – Comsol 4 Port HDMI Switch. The product can be identified by the HD4014K code on the rear product label.

Dates sold: 22 June 2022 to 10 November 2023

Why the product is recalled: The product does not comply with the mandatory information standard for products containing button/coin batteries. The product does not include the required warning information.

Hazard: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow or place them inside their body. Severe or fatal injuries can happen in 2 hours or less.

What should I do? Consumers should immediately stop using the remote control and keep it out of reach of children. Consumers should return the product to their nearest Officeworks store to receive a full refund of the purchase price.

CONTACT DETAILS:

For further information please contact Officeworks Customer Service by phone 1300 633 423 or email support@officeworks.com.au

See productsafety.gov.au for Australian product recall information

Product Recall Notice: Comsol 4 Port HDMI Switch
Officeworks apologises for any inconvenience caused
Otto Digital bamboo desk clock

Otto Digital bamboo desk clock

Catalogue Number

OTWOODCLK

Recall Date

18 OCTOBER 2023

Do you own this product?

Officeworks Limited - OTTO Digital bamboo desk clock A black coloured digital desk clock which displays time and temperature. The product can be identified by the OTWOODCLK code on the rear product label.

Dates sold: 3 October 2023 to 29 September 2023

Why the product is recalled: The product does not comply with the mandatory standards for products containing button/coin batteries. The battery compartment is not adequately secured, and the button battery may be accessible.

Hazard: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and swallow or insert them. Once ingested, severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains a button battery.

What should I do?

  • Stop using the product immediately.
  • Return to your nearest Officeworks store to receive a full refund.

CONTACT DETAILS:

For further information please contact Officeworks Customer Service by phone 1300 633 423 or email support@officeworks.com.au

See productsafety.gov.au for Australian product recall information

Officeworks apologises for any inconvenience caused
Energizer battery pack front

Comsol 10000mAh Magnetic Wireless Charging Power Bank

Catalogue Number

COWMPB10A

Recall Date

29 AUGUST 2023

Do you own this product?

Comsol Pty Ltd - 10000mAh 20W USB-A & USB-C magnetic wireless power bank. A magnetic power bank used to wirelessly charge iPhone 12/13/14 models.

Affected products can be identified by the:

  • Comsol part code WMPB10A printed on the product and package, or
  • Officeworks part code COWMPB10A present on the receipt or invoice.

 

Dates sold: 7 March 2023 to 18 August 2023

Why the product is recalled: The power bank may short circuit, overheat, and catch fire.

Hazard: There is a risk of a serious burn injury and/or property damage if the battery overheats and catches fire.

What should I do?

  • Stop using the power bank immediately.
  • Return to your nearest Officeworks store to receive a full refund.

 

CONTACT DETAILS:

For further information, contact Comsol Customer Service by phone on 1800 266 765 or (02) 9352 0000, or email support@comsol.com.au

See productsafety.gov.au for Australian product recall information

Officeworks apologises for any inconvenience caused
Energizer battery pack frontEnergizer battery pack back

Energizer

Catalogue Number

ENSA76BP4 PK4 ENERGIZER BATTERY A76

Recall Date

05 May 2023

What is the issue?

DEFECT: Please be advised that the supplier has released a product safety recall on the ENSA76BP4 PK4 ENERGIZER BATTERY A76 for products purchased after the 5th May 2022. This is due to the “keep out of reach” Internationally recognised symbol is not visible due to back of pack sticker covering it.

HAZARD: Swallowing/Inserting in body may cause serious injury.

What should I do?

If you have purchased this product, please keep out of reach of children. Keep in package until use.

Any consumers concerned about their health should seek medical advice and should return the product to the place of purchase for a full refund.

CONTACT DETAILS:

For further information, please contact:

A76compliance@energizer.com

0297636136 9am to 5pm Monday to Friday

See productsafety.gov.au for Australian product recall information

Officeworks apologises for any inconvenience caused
Barista Bros

Barista Bros

Catalogue Number

CCA951234 BARISTA BROS DBL ESP 500ML

CCA952352 BARISTA BROS ICED CHOC 500ML

CCA952920 BARISTA BROS MOCHA 500ML

Recall Date

04 May 2023

What is the issue?

Best Before Date of: 30 September 2023 onwards

Please be advised that the supplier has released a product safety recall on the Barista Bros products. This is due to a potential packaging failure leading to a possible contamination risk which can cause the product to be spoiled and potentially cause illness if consumed. Please note, the recall notice and below image show the four products being recalled, however, Officeworks only range the three products listed.

DEFECT: The recall is due to a potential packaging failure leading to a possible contamination risk.

FOOD SAFETY HAZARD: Food products that have been spoiled may cause illness if consumed.

What should I do?

Any consumers concerned about their health should seek medical advice and should return the product to the place of purchase for a full refund.

CONTACT DETAILS:

For further information, please contact:

Coca-Cola Europacific Partners

1800 025 123

https://www.cocacolaep.com/au/contact/

See www.foodstandards.gov.au/recalls for Australian food recall information

Officeworks apologises for any inconvenience caused
HP 10bII+Financial Calculator

HP 10bII+Financial Calculator

Catalogue Number

HPNW239AA

Recall Date

06 April 2023

What is the issue?

The product was sold without a warning label that is required for products containing button/coin batteries.

Sold at Officeworks stores from: 22 June 2022 to 31 March 2023

HAZARD: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and ingest them. Consumers may be unaware that the product contains a button battery.

What should I do?

Consumers are being instructed to stop using the calculator immediately and return the product to the place of purchase for a full refund or replacement calculator.

DETAILS: For more information, please contact Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Product Recall Notice: HP 10bII+Financial Calculator
Officeworks apologises for any inconvenience caused
Nata by Milan calculators

Nata by Milan calculators

Catalogue Number

MI159506SL

Recall Date

06 April 2023

What is the issue?

The product was sold without a warning label that is required for products containing button/coin batteries.

Sold at Officeworks stores from: 22 June 2022 to 31 March 2023

HAZARD: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and ingest them. Consumers may be unaware that the product contains a button battery.

What should I do?

Consumers are being instructed to stop using the calculator immediately and return the product to the place of purchase for a full refund or replacement calculator.

DETAILS: For more information, please contact Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Product Recall Notice: Nata by Milan calculators
Officeworks apologises for any inconvenience caused
Texas Instruments BA II Plus Financial Calculators

Texas Instruments BA II Plus Financial Calculators

Catalogue Number

CAHPAPLUS

Recall Date

06 April 2023

What is the issue?

The product was sold without a warning label that is required for products containing button/coin batteries.

Sold at Officeworks stores from: 22 June 2022 to 31 March 2023

HAZARD: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and ingest them. Consumers may be unaware that the product contains a button battery.

What should I do?

Consumers are being instructed to stop using the calculator immediately and return the product to the place of purchase for a full refund or replacement calculator.

DETAILS: For more information, please contact Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Officeworks apologises for any inconvenience caused
Texas Instruments TI-30X Plus scientific calculator

Texas Instruments TI-30X Plus scientific calculator

Catalogue Number

TI2928381

Recall Date

06 April 2023

What is the issue?

The product was sold without a warning label that is required for products containing button/coin batteries.

Sold at Officeworks stores from: 22 June 2022 to 31 March 2023

HAZARD: There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and ingest them. Consumers may be unaware that the product contains a button battery.

What should I do?

Consumers are being instructed to stop using the calculator immediately and return the product to the place of purchase for a full refund or replacement calculator.

DETAILS: For more information, please contact Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Officeworks apologises for any inconvenience caused
Jackson Model PEXT3M 3 Metre Extension Lead

Jackson Model PEXT3M 3 Metre Extension Lead

Catalogue Number

JACPEXT3M
Batch code: PO11872

Recall Date

24 October 2022

What is the issue?

Sold at Officeworks stores from: 6 July 2022 to 9 September 2022.

White coloured 3 metre extension lead rated 240V 10A 2400W. The model number PEXT3M is not explicitly stated on the cord set so please check for the markings on the socket (LA023A), plug (LA020E) and cord (SAA170791EA) to identify the effected product together with the batch code (P011872). Only the 3 metre length extension cord is recalled.

DEFECT: The active and neutral connections are reversed on the Extension Lead socket outlet. This can cause parts of the appliance that is plugged into the extension lead to remain live even if it is switched off.

HAZARD: Risk of electric shock, which can cause serious injury or death..

What should I do?

Consumers should immediately stop using the product and return it to the place of purchase for a replacement or refund.

DETAILS: For further information, please contact Jackson by email at recall@cdbgoldair.com.au or visit www.jacksonpower.com.au/recall

Officeworks apologises for any inconvenience caused
Power Supply for My Passport Wireless Pro and SSD Hard Drives

Power Supply for My Passport Wireless Pro and SSD Hard Drives (Sold between June 2016 and November 2019).

Affected Power Supply for My Passport Wireless Pro and SSD Hard Drives have the following model numbers:

WDBP2P0020BBK, WDBVPL0010BBK, WDBSMT0030BBK, WDBSMT0040BBK, WDBAMJ0010BGY, WDBAMJ0020BGY, WDBAMJ2500AGY, WDBAMJ5000AGY

(exclude two digits in the end e.g. - 02)

The model number of the power supply supplied with the hard drive is APP524-051240U

Recall Date

11 May 2020

What is the issue?

DEFECT: If the power supply is assembled incorrectly, live parts can be exposed, which does not comply with electrical safety standards.

HAZARD: Risk of electric shock.

What should I do?

Action Required: If your power supply is affected, cease using Power Supply APP524-051240U immediately by turning off GPO (general power outlet), disconnect the adaptor from supply, store power supply securely. Contact Western Digital to receive a replacement and information regarding safe disposal of the power supply. Customers may continue to use their hard drive products without the power supply.

For further information, Contact Western Digital on the toll-free number 1800 429 861, (Monday to Friday, 8.30am and 5pm AEST) or via the email submission form at form.

Officeworks apologises for any inconvenience caused
Comsol 3600mAh Slim Power Bank

Comsol 3600mAh Slim Power Bank

Catalogue Number

COPB36C1 & COPB36C2

Recall Date

The recall only applies to products sold at Officeworks between September 2018 and January 2020.

What is the issue?

The battery inside the power bank may overheat and catch fire. If this occurs there is a potential risk of fire and electric shock.

What should I do?

Consumers should immediately stop using the product and return it to their nearest Officeworks store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused
Comsol 10000mAh Aluminium Dual Port Powerbank Black CODPE10BK

Comsol 10000mAh Aluminium Dual Port Powerbank Black CODPE10BK

Catalogue Number

CODPE10BK

Recall Date

21 January 2021

Indentification

The product is marked with Brand: Comsol, Model No.: DPE10BK, Officeworks Item Code: CODPE10BK.

Sold at Officeworks stores and online from 7 May 2017 to 6 January 2021. Units sold from May 2020 with ‘Rev:2002’ marked on the units’ compliance label are not affected.

What is the issue?

DEFECT: The battery inside the power bank may overheat and catch fire.

HAZARD: Risk of fire, electric shock, serious injury or death.

What should I do?

Consumers should immediately cease using the powerbank and return the product to Officeworks for a full refund.

For your nearest Officeworks store visit www.officeworks.com.au

Contact Details

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

 

Officeworks apologises for any inconvenience caused
Comsol 20000mAh Aluminium Dual Port Powerbank Gold CODPE20GD

Comsol 20000mAh Aluminium Dual Port Powerbank Gold CODPE20GD

Catalogue Number

CODPE20GD

Recall Date

21 January 2021

Indentification

The product is marked with Brand: Comsol, Model No.: DPE20GD, Officeworks Item Code: CODPE20GD.

Sold at Officeworks stores and online from 6 May 2017 to 14 June 2020.

What is the issue?

DEFECT: The battery inside the power bank may overheat and catch fire.

HAZARD: Risk of fire, electric shock, serious injury or death.

What should I do?

Consumers should immediately cease using the powerbank and return the product to Officeworks for a full refund.

For your nearest Officeworks store visit www.officeworks.com.au

Contact Details

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

 

Officeworks apologises for any inconvenience caused
Comsol 10000mAh Dual Port Powerbank Grey CODPS10GY

Comsol 10000mAh Dual Port Powerbank Grey CODPS10GY

Catalogue Number

CODPS10GY

Recall Date

21 January 2021

Indentification

The product is marked with Brand: Comsol, Model No.: DPS10GY, Officeworks Item Code: CODPS10GY.

Sold at Officeworks stores and online from 18 September 2018 to 9 March 2020.

What is the issue?

DEFECT: The battery inside the power bank may overheat and catch fire.

HAZARD: Risk of fire, electric shock, serious injury or death.

What should I do?

Consumers should immediately cease using the powerbank and return the product to Officeworks for a full refund.

For your nearest Officeworks store visit www.officeworks.com.au

Contact Details

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

 

Officeworks apologises for any inconvenience caused
Comsol 20000mAh USB-C Laptop Powerbank Grey CODPC20GY

Comsol 20000mAh USB-C Laptop Powerbank Grey CODPC20GY

Catalogue Number

CODPC20GY

Recall Date

21 January 2021

Indentification

The product is marked with Brand: Comsol, Model No.: DPC20GY, Officeworks Item Code: CODPC20GY.

Sold at Officeworks stores and online from 9 September 2018 to 6 January 2021.

What is the issue?

DEFECT: The battery inside the power bank may overheat and catch fire.

HAZARD: Risk of fire, electric shock, serious injury or death.

What should I do?

Consumers should immediately cease using the powerbank and return the product to Officeworks for a full refund.

For your nearest Officeworks store visit www.officeworks.com.au

Contact Details

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

 

Officeworks apologises for any inconvenience caused
Keji Wireless Charger Black COKW05BK Recall

Keji Wireless Charger Black COKW05BK Recall

Catalogue Number

COKW05BK

Recall Date

24 December 2020

Indentification

The product is marked with Brand: Keji, Model No.: KW05BK. The packaging is marked with Product Code: COKW05BK and Bar Code: 9332902021076.

Sold at Officeworks stores and online from 27 February to 14 December 2020.

Units sold from January 2021 under Product Code COKW05BKR and Bar Code 9332902024404 are not affected

What is the issue?

DEFECT: During charging, the unit may overheat and present a risk of fire, burns, injury or property damage.

HAZARD: Risk of fire, serious injury or death.

What should I do?

Consumers should immediately cease using the charging cord and return the product to Officeworks for a full refund.

For your nearest Officeworks store visit www.officeworks.com.au

Please share this important safety message amongst your friends and family.

Contact Details

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

 

Officeworks apologises for any inconvenience caused
Otto True Wireless Earbuds White TW100

Otto True Wireless Earbuds White TW100

Catalogue Number

Item Code OTSLTHW08 on packaging, Batch code FD on packaging and the base of the unit.

Recall Date

27 October 2020

What is the issue?

Sold at Officeworks Limited stores and online from 14 July 2020 to 20 October 2020.

Defect: The USB charging cord included with the Otto True Wireless Earbuds White TW100 may overheat and burn through.

Hazard: If the charging cord overheats and burns through this may cause a fire, increasing the risk of serious injury or death.

What should I do?

Consumers should immediately cease using the charging cord and return the product to Officeworks for a full refund.

For your nearest Officeworks store visit www.officeworks.com.au

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Please share this important safety message amongst your friends and family.

Officeworks apologises for any inconvenience caused
Philips HeartStart Infant/Child Defibrillator Pads

Philips HeartStart Infant/Child Defibrillator Pads

Catalogue Number

PHM5072A

Philips HeartStart Infant/Child Defibrillator Pads sold through Officeworks online and fulfilled directly through St. John Ambulance. Only Lot number: Y111220-01 is affected.

Supplier Catalogue number: M5072A

Recall Date

8 October 2021

What are the defects?

Certain M5072A Infant/Child SMART Pads Cartridges (LOT Number Y111220-01) contain an incorrect image underneath the PULL handle on the protective cover that shows the pad placement for an adult’s chest (Figure 2).

What are the hazards?

The image on the protective cover should show a drawing of pad placement for a child’s chest and back (Figure 1). The image is correct on the outer pouch that contains the infant/child pads cartridge (Figure 3). In an emergency, if the use and/or placement of the pads is not clear to the user, there may be a delay in administering the defibrillation shock and this may increase the risk of injury to the patient.

What should I do?

Consumers should contact the place of purchase to arrange for replacement of the product. As replacement pads and cartridges may not be immediately available, users should determine whether the Infant/Child SMART Pads should remain in service until replaced by referring to the guidance in Philips' customer letter. Affected pads and cartridges should be discarded after the replacement product has been received.For further information, please contact Philips Service Delivery Team by phone on 1800 251 400. If you need further information or assistance, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Officeworks apologises for any inconvenience caused
Cygnett Ring Light CY3442VCSL and CY3538VCSL

Cygnett Ring Light CY3442VCSL and CY3538VCSL

Catalogue Number

CY3442VCSL V-PRO 10 LIGHT RING W TRIPOD

CY3538VCSL V-CLASSIC DUAL RING LIGHT

Recall Date

17 September 2021

Your product is affected if:

The remote control is sold with the above ring lights, but the ring lights themselves are not affected by this recall.

Sold at Officeworks stores and online from 1 November 2020 and 30 June 2021.

What is the issue?

DEFECT: The remote control’s battery compartment is not adequately secured and the button battery in the product may be easily accessible.

HAZARD: If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness or death. In addition, the batteries may pose a choking hazard to young children.

What should I do?

Consumers should immediately stop using the remote and store it out of the reach of children.

Consumers should not return the product to the place of purchase, but instead fill out the form to request a replacement remote.

The new remote will have a screw mechanism to secure the button battery compartment. Cygnett will also send a return envelope for the consumer to send back the old remote, so that it can be safely destroyed.

Contact Details:

Consumers should visit the Cygnett website here and complete the online form.

Officeworks apologises for any inconvenience caused
Western Digital My Passport Wireless Pro Hard Drives

Western Digital My Passport Wireless Pro Hard Drives

Catalogue Number

WDPRGEN1TB, WDPRGEN2TB, WDPRGEN3TB, WDPRGEN4TB

Recall Date

11 May 2020 – Republished July 2021

Your product is affected if:

1. The hard drive has one of the following model numbers (pictured first)

(exclude two digits in the end e.g. - 02)

WDBP2P0020BBK, WDBVPL0010BBK

WDBSMT0030BBK, WDBSMT0040BBK

And

2.The model number of the power supply supplied with the hard drive is APP524-051240U (pictured second)

What should I do?

If your power supply is affected, cease using Power Supply APP524-051240U immediately by turning off GPO (general power outlet), disconnect the adaptor from supply, store power supply securely. Contact Western Digital to receive a replacement and information regarding safe disposal of the power supply. Customers may continue to use their hard drive products without the power supply.

For further information contact Western Digital on the toll free number 1800 429 861 (Monday to Friday,8.30am and 5pm AEST) or via the email submission form.

What is the issue?

DEFECT: If the power supply is assembled incorrectly, live parts can be exposed, which does not comply with the electrical safety standard.

HAZARD: Risk of electric shock.

Officeworks apologises for any inconvenience caused
Audio-Technica ATH-CK3TW

Audio-Technica ATH-CK3TW

Catalogue Number

ATHCK3TWB

Recall Date

5 March 2021

Indentification

The product is marked with Supplier Item: AT ATH-CK3TW BK , Bar Code: 4961310152277, Officeworks Item Code: ATHCK3TWB.

Audio-Technica True Wireless Earbuds in Black sold at Officeworks stores and online from 19 November 2020 to 18 February 2021.

What is the issue?

DEFECT: The battery in the charging case may overheat.

HAZARD: If the battery in the charger case overheats, it poses a risk of fire, which may result in minor injury or property damage.

What should I do?

Consumers should immediately discontinue the charging of the case and earphones, and directly contact Technical Audio Group to organise the return of the defective charging case in exchange for a replacement charging case.

Contact Details

You can contact Technical Audio Group directly by phone on (02) 9519 0900 Mon-Fri 9:00am – 5:00pm, via email at CK3TWSUPPORT@AUDIO-TECHNICA.COM.AU or submit your replacement request via this ONLINE FORM.

 

If you need further information or assistance, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Officeworks apologises for any inconvenience caused

 

Ring Video Doorbell (2nd Generation)

Ring Video Doorbell (2nd Generation)

Catalogue Number

EXRVDR2SN

Recall Date

12 November 2020

What is the issue?

Sold at Officeworks Limited stores and online from 2 June 2020 to 7 September 2020.

Defect: If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery.

Hazard: If the lithium battery is damaged during installation, there is a risk of a fire or injury.

What should I do?

Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information.

All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated.

Consumers can go to the following website to determine whether they have purchased a Ring Video Doorbell (2nd Gen) subject to the Recall.

If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Officeworks apologises for any inconvenience caused
Bounce Cashew Caramel Ball 40g – Box of 12

Bounce Cashew Caramel Ball 40g – Box of 12

Catalogue Number

TD119369 with BEST BEFORE 21/07/21 BATCH M2310

Recall Date

29 October 2020

What is the issue?

Sold at Officeworks Limited stores and online until 29 October 2020. BEST BEFORE 21/07/21 BATCH M2310.

Natural High Co. Pty Ltd trading as Bounce Foods is conducting a recall of the above product.

Defect: The recall is due to possible presence of foreign matter (plastic).

Food Safety Hazard: Food products containing plastic may cause injury if consumed.

What should I do?

Consumers should not eat this product and should the product to Officeworks for a full refund.

For your nearest Officeworks store visit www.officeworks.com.au

Bounce Foods – Phone 1300303517, email: hello@bouncefoods.com.au; http://www.bouncefoods.com.au

For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).

Officeworks apologises for any inconvenience caused
MILKLAB Almond Milk 1L

MILKLAB Almond Milk 1L

Catalogue Number

MLALMOND1L, MLALM1LKT

Recall Date

01 September 2020

What should I do?

Any consumers concerned about their health should seek medical advice and should return the product for a full refund.

What is the issue?

Freedom Foods is conducting a recall of the MILKLAB Almond Milk 1L with the following best before dates: 18/06/21, 01/07/21, 20/07/21, 29/07/21, 06/08/21. The recall is due to potential microbial contamination (bacteria pseudomonas).

Officeworks apologises for any inconvenience caused
Teknikio Activating Origami Circuit Kit

Teknikio Activating Origami Circuit Kit

Catalogue Number

TEKNIKIO1

GTIN – on the packaging

638353999070

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused
Teknikio Sparking Sense Circuit Kit

Teknikio Sparking Sense Circuit Kit

Catalogue Number

TEKNIKIO2

GTIN – on the packaging

638353999087

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused
Teknikio Shivers the Penguin Circuit Kit

Teknikio Shivers the Penguin Circuit Kit

Catalogue Number

TEKNIKIO3

GTIN – on the packaging

638353999100

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused
Teknikio Fabtronic Sewing Circuit Kit

Teknikio Fabtronic Sewing Circuit Kit

Catalogue Number

TEKNIKIO4

GTIN – on the packaging

638353999094

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused
AC Adapter (EADP-16CB E)

AC Adapter (EADP-16CB E) Model A392AS sold with scanners EPV300, EPV330, EPV37SCAN and EPV370SCAN.

Catalogue Number

EPV300, EPV330, EPV37SCAN & EPV370SCAN

Recall Date

The recall only applies to products sold at Officeworks between 2010 and mid-2014.

If both (A) and (B) below are met, you have an affected AC adapter. STOP using the AC adapter immediately and disconnect the power source at the power point.

A) The part number of the AC adapter (found on the label) is "EADP-16CB E". and B) The first four numbers of the SERIAL No. (found on the label) is inclusive of and within 1001 ~ 1248. For instructions on how to identify whether a product is affected by this recall, consumers can visit Epson website.

What is the issue?

A component of the insulating resin in the DC Plug may cause the Adapter to overheat, melt, smoke or ignite.

If the Adapter overheats this may cause harmful smoke or odours, or an electrical fire, increasing the risk of injury or death.

What should I do?

Consumers should stop using the product and unplug it from the wall socket.

For further information, affected consumers can contact Epson on its toll-free number 1300 059 685 (9am - 5pm AEST, Monday to Friday) to arrange for a replacement Adapter.

Officeworks apologises for any inconvenience caused
45W USB-C PD3.0 Laptop Wall Charger

45W USB-C PD3.0 Laptop Wall Charger

Catalogue Number

TAAPA95AU

Recall Date

Sold in Australia from 4 December 2017 to 22 February 2019

What is the issue??

There is potential on some units for the faceplate to separate from the body of the AC plug head and expose live parts. Risk of electric shock.

What should I do?

Do not attempt to unplug the charger without switching off the power at the power source.

Do switch off the power to the charger before attempting to remove it from any socket outlets. If you are not certain that the power has been switched off, seek qualified help to confirm the power is off and to remove the charger safely.

Contact Targus Australia Pty Ltd at anz.apa95@targus.com or 1800 641 645 to arrange a free replacement (or refund if replacement is not available).

Contact Details: For more information about the recall, consumers are invited to contact Targus Australia Customer Service at anz.apa95@targus.com or 1800 641 645.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused
EPSON Projectors

EPSON Projectors

Catalogue Number

EPEBU140, EPEBS140, EPEBW140, EPEBX140, EPEB1795F, EPEB525W, EPEB1780W

EPEB1781W, EPEB1785W, EPEB2155W, EPEB520, EPEB990U, EPEB970, EPEB980W

Recall Date

This is not a recall

What is the issue?

If the projectors are ceiling or wall mounted in a location that can result in their exposure to smoke, steam or vapours containing oils and solvents, the plastic casing can be weakened near where the projector

is attached to the ceiling mount and the plastic may crack.

If this occurs, the projector may fall from its mounting. Locations where these exposures are most likely to occur include

near kitchens or near exhaust extraction fans.

What should I do?

Consumers who have a projector installed in an environment such as near a kitchen or an exhaust extraction fan, should contact Epson on 1300 655 723 (Monday to Friday, 9am-5pm) to seek advice and if necessary arrange for a site inspection.

Consumers with affected projectors will be given a free inspection service and the installation of a safety wire to secure the projector to the ceiling mount.

Officeworks apologises for any inconvenience caused
Apple MacBook Pro (Retina, 15-inch, mid-2015 model)

Apple MacBook Pro

Catalogue Number

MBP1517BSG, MBP1517BSL, MBP1517GSG, MBP1517GSL

Recall Date, 21 June 2019

Product Safety Australia

What is the issue?

Some batteries in older generation 15-inch MacBook Pros may overheat.

What are the hazards?

Potential fire risk

What should consumers do?

Consumers can use the serial number lookup tool on Apple’s website, to determine if their 15-inch MacBook Pro is affected by the recall. First check to see which 15-inch MacBook Pro you have. Choose ‘About This Mac’ from the Apple menu in the upper-left corner of your screen. If your model is “MacBook Pro (Retina, 15-inch, mid 2015)”, visit Apple's website and enter your computer’s serial number to see if it is included in this recall. If your MacBook Pro is included, stop using it and follow the instructions at Apple's website to have your battery replaced free of charge. For further information, or to contact Apple Support, visit Apple's website

Officeworks apologises for any inconvenience caused
Quell Smoke Alarm Recall

Quell Dual Sensor Smoke Alarm

Catalogue Number

QPI9010

Recall Date

30 April 2018

Manufactured between 10 September 2016 and 13 October 2017, and sold up until 30 April 2018.

What is the issue?

In some products a yellow protective cap may have been left on one of the two smoke sensors during the manufacturing process. The yellow protective cap compromises the smoke alarm's ability to detect smoke, which can increase the risk of injury and/or property damage in the event of a fire.

What should I do?

Inspect the alarm for the presence of a yellow cap, as per image below. If no yellow cap is present, reinstall the smoke alarm and no further action is needed.

If a yellow cap is present, contact Quell for further instructions and to receive a free replacement. Do not attempt to take apart the alarm, open the casing, or otherwise remove the yellow cap yourself. Reinstall the smoke alarm and only return the affected smoke alarm after you receive and install the replacement.

Check your Quell smoke alarm for the presence of a yellow cap

For more information about this recall, visit the Quell website.

 

Officeworks apologises for any inconvenience caused
Toshiba 2-Pin AC Adapter Recall

Toshiba 2-Pin AC Adapter

Item Number

Affected 2-pin AC adapters have the following G Part Numbers: G71C0009S210, G71C0009T110, G71C0009T116 and G71C0009T210.

Recall Date

22 June 2018

Supplied from July 2011 to October 2015 with certain Toshiba laptops.

What is the issue?

The DC-IN plug of the AC adapter may overheat and cause a fire when the material contained within the plug deteriorates over time.

What should I do?

Turn off your laptop at the wall socket and unplug the 2-pin AC adapter immediately. Visit Toshiba’s website to determine if your adapter is affected and if so, register to return it for a free replacement adapter.

 

Officeworks apologises for any inconvenience caused
Lenovo Gen5 X1 Carbon Notebooks Safety Recall

Lenovo Gen5 X1 Carbon Notebooks

Catalogue Number

ILTPX1C531

ILX1CBNI7W

Recall Date

8 March 2018

Sold from 1 December 2016 to 31 October 2017.

What is the issue?

An unfastened screw could compromise the battery and cause overheating, posing a fire hazard.

What should I do?

You should immediately unplug and stop using the system. Visit the Lenovo website or call Lenovo on 1800954173 to determine if you have an affected product and to arrange for a free onsite assessement of the system to identify potential safety hazard and quality assessment.

 

Officeworks apologises for any inconvenience caused
HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

HP X360 11-K133TU 11.6" Convertible Laptop

Catalogue Number

HP11K133TU

Recall Date

11 January 2018

Sold at Officeworks from August 2015 to December 2017.

What is the issue?

HP has announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with certain HP notebook computers and mobile workstations sold worldwide from August 2015 through December 2017 of which only one has been identified as being ranged at Officeworks. Not all batteries within this article are affected by the fault. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

What should I do?

Please visit the following HP website where you can obtain further information and download the HP Battery Validation Utility.

HP will replace any faulty battery at no cost.

Please read the full safety announcement from HP here - Safety Announcement (HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program).

 

Officeworks apologises for any inconvenience caused
Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Catalogue Number

COWCU4WH

Recall Date

02 February 2018

What is the issue?

Due to a potential safety concern, that under certain circumstances the charger may become separated from the pin plug while connected to a power socket, exposing live pins, we are initiating a voluntary recall on Comsol 4 Port Universal USB Travel Charger, COWCU4WH.

What should I do?

Consumers should stop using the travel charger immediately and return it to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

 

Officeworks apologises for any inconvenience caused
Aerocool Recall

AeroCool Power Board Recall

Item Number

Affected AeroCool power boards have the following model numbers:

  • ACAS-SS2A25A - Covered by certificate number SAA162701-EA
  • ACAS-ST1A4U2 - Covered by certificate number SAA170331-EA
  • ACAS-SA4A3U2 - Covered by certificate number SAA170332-EA
  • ACAS-QA6A3U2 - Covered by certificate number SAA170333-EA
  • ACAS-QA8A3U2 - Covered by certificate number SAA170333-EA

All units with a serial number starting with the letters CC or UC are affected. All units with a serial number starting with A are not affected, starting from serial number A1709000001.

Recall Date

August 2017

Sold from April 2017 to August 2017 in stores and online.

What is the issue?

Internal wiring is secured and connected to the socket-outlet(s) in a manner that does not comply with the relevant safety standards for electrical safety. There is a possible risk of electrical shock or fire.

What should I do?

Immediately stop using the power board and unplug it from the socket outlet. Return the power board to any Officeworks store for a full refund.

 

Officeworks apologises for any inconvenience caused