Product Recalls

At Officeworks your safety and satisfaction is our priority.

It is our goal that every product you purchase is safe to use as intended and free from defects. We work closely with our suppliers to ensure products identified as being unsafe or defective are listed here and withdrawn from sale. All national product safety recalls are listed on the Product Safety Australia website.

EPSON Projectors

EPSON Projectors

Catalogue Number

EPEBU140,EPEBS140,EPEBW140,EPEBX140,EPEB1795F,EPEB525W,EPEB1780W

EPEB1781W,EPEB1785W,EPEB2155W,EPEB520,EPEB990U,EPEB970,EPEB980W

Recall Date

This is not a recall

What is the issue?

If the projectors are ceiling or wall mounted in a location that can result in their exposure to smoke, steam or vapours containing oils and solvents, the plastic casing can be weakened near where the projector

is attached to the ceiling mount and the plastic may crack.

If this occurs, the projector may fall from its mounting. Locations where these exposures are most likely to occur include

near kitchens or near exhaust extraction fans.

What should I do?

Consumers who have a projector installed in an environment such as near a kitchen or an exhaust extraction fan, should contact Epson on 1300 655 723 (Monday to Friday, 9am-5pm) to seek advice and if necessary arrange for a site inspection.

Consumers with affected projectors will be given a free inspection service and the installation of a safety wire to secure the projector to the ceiling mount.

Officeworks apologises for any inconvenience caused




Apple MacBook Pro (Retina, 15-inch, mid-2015 model)

Apple MacBook Pro

Catalogue Number

MBP1517BSG,MBP1517BSL,MBP1517GSG,MBP1517GSL

Recall Date, 21 June 2019

Product Safety Australia

What is the issue?

Some batteries in older generation 15-inch MacBook Pros may overheat.

What are the hazards?

Potential fire risk

What should consumers do?

Consumers can use the serial number lookup tool on Apple’s website, to determine if their 15-inch MacBook Pro is affected by the recall. First check to see which 15-inch MacBook Pro you have. Choose ‘About This Mac’ from the Apple menu in the upper-left corner of your screen. If your model is “MacBook Pro (Retina, 15-inch, mid 2015)”, visit Apple's website and enter your computer’s serial number to see if it is included in this recall. If your MacBook Pro is included, stop using it and follow the instructions at Apple's website to have your battery replaced free of charge. For further information, or to contact Apple Support, visit Apple's website

Officeworks apologises for any inconvenience caused




Teknikio Activating Origami Circuit Kit

Teknikio Activating Origami Circuit Kit

Catalogue Number

TEKNIKIO1

GTIN – on the packaging

638353999070

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused




Teknikio Sparking Sense Circuit Kit

Teknikio Sparking Sense Circuit Kit

Catalogue Number

TEKNIKIO2

GTIN – on the packaging

638353999087

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused




Teknikio Shivers the Penguin Circuit Kit

Teknikio Shivers the Penguin Circuit Kit

Catalogue Number

TEKNIKIO3

GTIN – on the packaging

638353999100

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused




Teknikio Fabtronic Sewing Circuit Kit

Teknikio Fabtronic Sewing Circuit Kit

Catalogue Number

TEKNIKIO4

GTIN – on the packaging

638353999094

Recall Date

Sold in Australia from September 2018 to March 2019

What is the issue?

The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.

What should I do?

Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused




45W USB-C PD3.0 Laptop Wall Charger

45W USB-C PD3.0 Laptop Wall Charger

Catalogue Number

TAAPA95AU

Recall Date

Sold in Australia from 4 December 2017 to 22 February 2019

What is the issue?

There is potential on some units for the faceplate to separate from the body of the AC plug head and expose live parts. Risk of electric shock.

What should I do?

Do not attempt to unplug the charger without switching off the power at the power source.

Do switch off the power to the charger before attempting to remove it from any socket outlets. If you are not certain that the power has been switched off, seek qualified help to confirm the power is off and to remove the charger safely.

Contact Targus Australia Pty Ltd at anz.apa95@targus.com or 1800 641 645 to arrange a free replacement (or refund if replacement is not available).

Contact Details: For more information about the recall, consumers are invited to contact Targus Australia Customer Service at anz.apa95@targus.com or 1800 641 645.

Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

Officeworks apologises for any inconvenience caused




Quell Smoke Alarm Recall

Quell Dual Sensor Smoke Alarm

Catalogue Number

QPI9010

Recall Date

30 April 2018

Manufactured between 10 September 2016 and 13 October 2017, and sold up until 30 April 2018.

What is the issue?

In some products a yellow protective cap may have been left on one of the two smoke sensors during the manufacturing process. The yellow protective cap compromises the smoke alarm's ability to detect smoke, which can increase the risk of injury and/or property damage in the event of a fire.

What should I do?

Inspect the alarm for the presence of a yellow cap, as per image below. If no yellow cap is present, reinstall the smoke alarm and no further action is needed.

If a yellow cap is present, contact Quell for further instructions and to receive a free replacement. Do not attempt to take apart the alarm, open the casing, or otherwise remove the yellow cap yourself. Reinstall the smoke alarm and only return the affected smoke alarm after you receive and install the replacement.

Check your Quell smoke alarm for the presence of a yellow cap

For more information about this recall, visit the Quell website.

 

Officeworks apologises for any inconvenience caused




Toshiba 2-Pin AC Adapter Recall

Toshiba 2-Pin AC Adapter

Item Number

Affected 2-pin AC adapters have the following G Part Numbers: G71C0009S210, G71C0009T110, G71C0009T116 and G71C0009T210.

Recall Date

22 June 2018

Supplied from July 2011 to October 2015 with certain Toshiba laptops.

What is the issue?

The DC-IN plug of the AC adapter may overheat and cause a fire when the material contained within the plug deteriorates over time.

What should I do?

Turn off your laptop at the wall socket and unplug the 2-pin AC adapter immediately. Visit Toshiba’s website to determine if your adapter is affected and if so, register to return it for a free replacement adapter.

 

Officeworks apologises for any inconvenience caused




Lenovo Gen5 X1 Carbon Notebooks Safety Recall

Lenovo Gen5 X1 Carbon Notebooks

Catalogue Number

ILTPX1C531

ILX1CBNI7W

Recall Date

8 March 2018

Sold from 1 December 2016 to 31 October 2017.

What is the issue?

An unfastened screw could compromise the battery and cause overheating, posing a fire hazard.

What should I do?

You should immediately unplug and stop using the system. Visit the Lenovo website or call Lenovo on 1800954173 to determine if you have an affected product and to arrange for a free onsite assessement of the system to identify potential safety hazard and quality assessment.

 

Officeworks apologises for any inconvenience caused




HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

HP X360 11-K133TU 11.6" Convertible Laptop

Catalogue Number

HP11K133TU

Recall Date

11 January 2018

Sold at Officeworks from August 2015 to December 2017.

What is the issue?

HP has announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with certain HP notebook computers and mobile workstations sold worldwide from August 2015 through December 2017 of which only one has been identified as being ranged at Officeworks. Not all batteries within this article are affected by the fault. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

What should I do?

Please visit the following HP website where you can obtain further information and download the HP Battery Validation Utility.

HP will replace any faulty battery at no cost.

Please read the full safety announcement from HP here - Safety Announcement (HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program).

 

Officeworks apologises for any inconvenience caused




Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Comsol 4 Port Universal USB Travel Charger 4.5A/22W White

Catalogue Number

COWCU4WH

Recall Date

02 February 2018

What is the issue?

Due to a potential safety concern, that under certain circumstances the charger may become separated from the pin plug while connected to a power socket, exposing live pins, we are initiating a voluntary recall on Comsol 4 Port Universal USB Travel Charger, COWCU4WH.

What should I do?

Consumers should stop using the travel charger immediately and return it to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.

 

Officeworks apologises for any inconvenience caused




Aerocool Recall

AeroCool Power Board Recall

Item Number

Affected AeroCool power boards have the following model numbers:

  • ACAS-SS2A25A - Covered by certificate number SAA162701-EA
  • ACAS-ST1A4U2 - Covered by certificate number SAA170331-EA
  • ACAS-SA4A3U2 - Covered by certificate number SAA170332-EA
  • ACAS-QA6A3U2 - Covered by certificate number SAA170333-EA
  • ACAS-QA8A3U2 - Covered by certificate number SAA170333-EA

All units with a serial number starting with the letters CC or UC are affected. All units with a serial number starting with A are not affected, starting from serial number A1709000001.

Recall Date

August 2017

Sold from April 2017 to August 2017 in stores and online.

What is the issue?

Internal wiring is secured and connected to the socket-outlet(s) in a manner that does not comply with the relevant safety standards for electrical safety. There is a possible risk of electrical shock or fire.

What should I do?

Immediately stop using the power board and unplug it from the socket outlet. Return the power board to any Officeworks store for a full refund.

 

Officeworks apologises for any inconvenience caused




Information