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Unavailable for business customers and third-party marketplace purchases
OnePass is the membership for Australia's favourite retailers.
From savings to rewards, get more value from the brands you shop.
Learn more on what you get at our participating brands.
¹No minimum spend. T&Cs, Exclusions and eligibility criteria apply. Not all participating brands offer all member benefits. Click here for benefits and exclusions for each participating brand.
Already a OnePass member?
Continue to activate your benefits now.
What you get as a OnePass member at Officeworks
Free standard delivery on eligible items or orders²
OnePass members get free standard delivery on eligible items or orders each time they shop online at Officeworks, no minimum spend.
Collect 5x Flybuys points^²
OnePass members get 5x Flybuys points^ for every $1 spent in-store and with Click & Collect orders at Officeworks.
Link and use your Flybuys to collect points.
Learn more about 5x Flybuys points^5x points equals 1 standard Flybuys point and 4 bonus points per $1 spent
Get 365 day change of mind returns²
Have more peace of mind and know you can return your purchase if you change your mind. Return your products to the participating OnePass brand you purchased it from, along with your receipt. See here for eligible return terms.
You may have additional rights under the Australian Consumer Law.
Supercharge your shop with a plan for you
Are you ready for more value? Start your free trial† today. Cancel anytime.
$40 /year
Includes a $20 OnePass Reward to spend at your favourite retailer^
Special offer benefits
Get a $20 OnePass Reward to spend at your favourite retailer^
^Offer ends 2 December 2026. T&Cs and exclusions apply.
OnePass benefits include**
Free standard delivery on eligible items or orders
5x Flybuys points at Kmart, Target, Bunnings Warehouse and Officeworks
365 day change of mind returns
Express Click & Collect at Kmart and Bunnings Warehouse
Priceline Pulse Rewards: Explorer tier members collect 2 points per $1 spent in-store at Priceline
30% off your first eligible InstantScripts service and 10% off each eligible service thereafter on eligible InstantScripts services‡
$40 /year after free trial†
save $8 per year#Annual plan benefits
Get 12 months for the price of 10!
OnePass benefits include**
Free standard delivery on eligible items or orders
5x Flybuys points at Kmart, Target, Bunnings Warehouse and Officeworks
365 day change of mind returns
Express Click & Collect at Kmart and Bunnings Warehouse
Priceline Pulse Rewards: Explorer tier members collect 2 points per $1 spent in-store at Priceline
30% off your first eligible InstantScripts service and 10% off each eligible service thereafter on eligible InstantScripts services‡
$4 /month after free trial†
equals $48 annuallyOnePass benefits include**
Free standard delivery on eligible items or orders
5x Flybuys points at Kmart, Target, Bunnings Warehouse and Officeworks
365 day change of mind returns
Express Click & Collect at Kmart and Bunnings Warehouse
Priceline Pulse Rewards: Explorer tier members collect 2 points per $1 spent in-store at Priceline
30% off your first eligible InstantScripts service and 10% off each eligible service thereafter on eligible InstantScripts services‡
**T&Cs, Exclusions and eligibility criteria apply. Free standard delivery with no minimum spend. Not all participating brands offer all member benefits. Click here for benefits and exclusions for each participating brand.
†Free trial is only available to new members
#Savings compared to separately purchasing OnePass monthly memberships.
‡Eligible InstantScripts services include Online Prescription Consultations, Medical Certificates, Doctor Consultations, Blood Test Requests, Specialist Referrals.
Frequently asked questions
$20 OnePass reward
New and returning customers can receive a $20 OnePass reward when they join the $40 OnePass Annual membership during the Black Friday offer period.
- Offer dates: 2 November to 2 December 2026, inclusive.
- Choose one participating retailer for your $20 reward during sign-up.
- This is a paid annual membership offer. No free trial is included.
To be eligible for the $20 OnePass Black Friday reward, you must:
- Be a new or returning OnePass customer without an active paid membership when you sign up.
- Join the $40 OnePass Annual membership between 2 November and 2 December 2026, inclusive.
- Meet the requirements set out in the offer terms and conditions.
The following limits also apply:
- One reward per eligible member and OnePass account.
- The offer cannot be combined with another OnePass sign-up or membership offer.
To get the $20 OnePass Black Friday reward:
- Visit the OnePass website and sign up for the $40 OnePass Annual with $20 OnePass Reward offer between 2 November and 2 December 2026, inclusive. Note: Free trial does not apply.
- Choose the participating retailer where you want to use your $20 reward during sign-up.
- Complete your paid annual membership sign-up.
Starting a free trial does not qualify for this reward.
Yes. A OnePass Annual membership purchased through the $20 Black Friday reward offer renews automatically.
- You pay $40 when you join through the offer.
- Your membership renews after one year at the annual membership fee applicable at that time, unless you wish to cancel before the renewal date.
Have more questions about OnePass rewards?
For more information about finding, using or checking your rewards, please visit OnePass Reward FAQs
OnePass Rewards for Officeworks
You can use your OnePass Reward for Officeworks in store and online.
- Shop at Officeworks online and go to payment.
- Enter the card number and PIN from your OnePass Reward for Officeworks. Your balance will appear.
- Enter the amount you want to use. You can only use one gift card per online order.
Make sure your Officeworks account is linked to OnePass so your purchase appears in your Transaction history.
To check when your OnePass Reward for Officeworks expires, open it in your OnePass Wallet and read its terms.
No. There's no minimum spend to use your OnePass Reward for Officeworks.
No. You can't use your OnePass Reward for Officeworks to buy gift cards.
Yes. Scan your OnePass card as well as your OnePass Reward for Officeworks so your purchase appears in your Transaction history. If your Flybuys account is linked to your paid OnePass membership, you can scan your Flybuys card instead of your OnePass card.
OnePass Rewards for Officeworks are usually issued within 24 hours, but they may take up to two weeks. Check your offer details for the requirements you need to meet to receive your OnePass Reward.
Check your offer details to make sure you've met the requirements and allowed time for your OnePass Reward for Officeworks to be issued. OnePass Rewards for Officeworks are usually issued within 24 hours, but they may take up to two weeks. If you expected a reward and still need help, contact OnePass support.
About
Once you have a OnePass membership, you will need to link your OnePass account to your Officeworks account to access your OnePass benefits at Officeworks.
The easiest way to activate Officeworks is to sign up or log in to the Officeworks website, go to 'My Account', navigate to the 'OnePass' section and click 'Link OnePass'. You can also activate your Officeworks account from the OnePass website or App.
To access OnePass online benefits
Accessing all your OnePass benefits is even easier with single sign-on! You can now use either your OnePass or your Officeworks email address and password to access your Officeworks Account. To earn Flybuys points on your orders, make sure you also link your Flybuys account to your OnePass account on the OnePass website or App.
Once you are linked and have saved your Flybuys number in your Officeworks account, your OnePass benefits, such as free standard delivery and 5x Flybuys points on Click & Collect, will automatically be applied during check out.
To access OnePass in-store benefits
To earn 5x Flybuys points in-store, link your Flybuys account to your OnePass account on the OnePass website or App. Once you are linked, scan your OnePass-linked Flybuys card at the checkout and your 5x Flybuys points will be automatically awarded to eligible purchases.
After linking your Flybuys to OnePass, you can also link your Flybuys account in your Officeworks App for ease of access, benefits and digital receipts.
To access 365 day change of mind returns, go to your local store, present your receipt, along with your active OnePass membership via the OnePass App or website. Please see our Returns Policy for more details.
There are three steps you'll need to complete to receive your OnePass benefits:
- Link your OnePass account to your Officeworks account.
- Link your Flybuys account to your OnePass account.
- Save your Flybuys number in your Officeworks account.
Once these accounts are all linked, ensure you scan your Flybuys card when checking out at Officeworks stores and you'll start receiving your OnePass benefits right away on any eligible transactions.
Account
Yes, you can! The OnePass card in the OnePass App or website can be used at any Officeworks store.
Link your Flybuys account to OnePass and simply scan any of the following in-store to earn 5x Flybuys points on eligible transactions:
- OnePass card in the OnePass App or website
- Flybuys card
- Officeworks card linked to OnePass on the Officeworks App
When you scan your OnePass card, or your Officeworks card, your purchase history and your digital receipt will be recorded in your OnePass account.
We are sorry to hear you're having trouble accessing your Officeworks account. On the Officeworks log in page, click ‘Forgot password’ and follow the steps to reset your password. Once your password is reset, you can log into your Officeworks account using your email address and new password.
If you are still having trouble accessing your Officeworks account, then please call our Customer Service Centre on 1300 OFFICE (633 423) for assistance.
No, OnePass is available for individual and personal use only. Benefits are not available for Officeworks business account holders or any transactions associated with a business account. This includes 30 Day Business Account holders and account managed business customers.
Instead, you may Login to a personal account or create a personal Officeworks account.
Please note, when creating your personal Officeworks account, you must use a different email address to your business account.
To complete your OnePass linking you must login to Officeworks with your personal account, not continue with your Business Account.
Or
Instead, on the Officeworks website, link your OnePass account by signing into your personal Officeworks account. Access the OnePass section through “My account” and select the “link OnePass” button. Your accounts will be automatically linked.
We are sorry to hear your activation from the OnePass website didn’t work. You can still link from your Officeworks Account. Please log in to your Officeworks Account, go to ‘My Account’, enter the ‘OnePass’ section and click on ‘Link OnePass’.
If you are still having trouble activating, then please contact OnePass Customer Support on 1300 026 710 or fill out a customer support form via the help section on the OnePass website.
If you have not yet activated your Officeworks account from the OnePass website or App then:
- On the Officeworks website, log into your Officeworks account.
- In ‘My Account’, go to the ‘OnePass’ section, click ‘Link OnePass’ and follow the steps to link.
If you have already activated from the OnePass website or App, or you are having further issues; please contact our Customer Service Centre on 1300 OFFICE (633 423) for assistance.
Free standard delivery
To activate your free standard delivery benefit during checkout, please make sure you have completed the following steps:
- You have linked your OnePass and your Officeworks accounts. You can check this in your Officeworks ‘My Account’ in the ‘OnePass’ section.
-
You have an active OnePass membership. You can check this in the following ways:
- On the OnePass website or App, in your profile under ‘My membership’; or
- ‘Active’ status is also shown on your OnePass card via ‘My card’ on the OnePass website or App
- You have checked that all the items in your basket are eligible for OnePass free standard delivery.
- If you checked all the above and still have not received free standard delivery, please visit your local Officeworks store or call our Customer Service Centre on 1300 OFFICE (633 423).
The majority of our Officeworks range is eligible for free standard delivery with no minimum spend and is available nationwide, excluding rural/country locations.
However, large (big and bulky) items and some Print & Create items such as custom and personalised products are excluded, and delivery fees apply.
Free standard delivery will be determined and calculated in your online shopping cart at checkout. See our Delivery Policy for more details and our postcode classification to check your area eligibility.
5x Flybuys points
Yes, you can link your Flybuys account to your Officeworks App, meaning every time you scan your Officeworks card in store, you will receive your Flybuys points automatically. If your Flybuys account has already been linked to your OnePass account, you will receive 5x points on eligible transactions.
The Officeworks mobile App also has other useful features such as Digital Receipts, back in stock alerts and product aisle locations.
To receive 5x Flybuys points for online Click & Collect orders, you will need to make sure you have:
- An active OnePass membership
- Linked your Flybuys account to your OnePass Membership
- Entered your Flybuys number at check-out when placing your order on Officeworks website or App
It's easy! Just follow the steps below on the OnePass website or App to link your Flybuys account to your OnePass membership:
- On the OnePass website or App, log into your OnePass account.
- Click on the ‘Link your Flybuys’ prompt on the homepage; you will be taken to the Flybuys page.
- Enter your Flybuys log in details.
- Click 'Continue' to confirm the linkage.
You have now successfully linked your OnePass and Flybuys accounts. Simply scan your OnePass-linked Flybuys card or your OnePass card in-store and you will receive 5x Flybuys points on all eligible transactions!
You can also save time in future by downloading the Officeworks App and linking that same OnePass-linked Flybuys card. Then, whenever you scan your Officeworks Card in-store you will receive 5x Flybuys points, plus other benefits such as:
- Digital receipts for tax time
- Back in stock alerts
- Product aisle locations
We are sorry to hear you are still waiting for your points. There could be a few reasons for this:
- Points should be allocated within 72 hours to a qualifying members account after the eligible transaction has been made but may take up to one month to appear in your Flybuys account. If your transaction is cancelled, you will not be eligible to collect points.
- Some products do not qualify for Flybuys points. Exclusions include gift cards, print & copy cards, iTunes cards, mobile phone plans & recharge cards, donations and services (for example, product protection, furniture assembly, Print & Create services, Geeks2U services, business services & delivery).
- Linking of your OnePass and Flybuys accounts must be completed before midnight on the same day as the transaction. If you didn’t manage to link your Flybuys on the day of your purchase, you can still do it and go to your local store, within a month after your purchase, with your receipt and the product(s), and a Team Member will reprocess the purchase after scanning your Flybuys.
- For online Click & Collect orders, your Flybuys number needs to be entered at-checkout when placing the order.
- Online delivery purchases and phone orders via the Customer Service Centre are not eligible for 5x Flybuys points at Officeworks.
- OnePass account holders are not eligible for OnePass benefits including 5x Flybuys points. You will only earn standard 1x point.
- If your purchase was eligible for another Flybuys campaign, the points allocation timeline may vary, please check the campaign’s specific terms and conditions.
If you still have concerns relating to your Flybuys points, please contact the Flybuys Customer Service team by calling 13 11 16. Make sure you have your receipt handy.
5x Flybuys points can only be earned on eligible in-store purchases and online Click & Collect orders.
If you made a purchase in-store or with Click & Collect, please return to your local store, within a month after your purchase, with your receipt and the product(s) and a Team Member will reprocess the purchase after scanning your OnePass-linked Flybuys card.
If you made a purchase online with Click & Collect and forget to link your Flybuys account to your OnePass membership, you can still do it before midnight on the day of purchase. You also need to have entered your Flybuys number at checkout when placing the order to receive your Flybuys points.
If you haven’t entered your Flybuys number at checkout or if it is past midnight of the day of purchase, you will not receive your bonus points. However, you can still link your Flybuys to your OnePass account, then return to your local Officeworks store, within a month after your purchase, with your receipt and item(s) and a Team Member will reprocess the purchase after scanning your now OnePass-linked Flybuys card.
If you are a OnePass member, link your Flybuys and OnePass accounts by no later than midnight on your same day of purchase and you will still earn the 5x Flybuys points instead of the standard 1x point.
If it is past midnight of the day of purchase, you will be awarded the standard 1x point. However, you can still link your Flybuys account to your OnePass account, then return to your local Officeworks store, within a month after your purchase, with your receipt and the products(s) and a Team Member will reprocess the purchase after scanning your now OnePass-linked Flybuys card.
Yes, as long as at least one Flybuys card in the household is a linked OnePass member, then all Flybuys cards in the household can earn 5x Flybuys points for the household.
365 day change of mind returns
Yes, you can!
Purchases made in-store are recorded in your OnePass account when you scan your OnePass barcode or your Officeworks App at checkout. To view your purchase history and get your receipt, log in on your OnePass App, tap the Activity section, and view your purchases with Officeworks.
Purchases made online are automatically recorded in your Officeworks account.
As a OnePass member, you can change your mind within 365 days after your purchase and we will be pleased to offer you a refund or exchange in-store.
To return an item using 365 day change of mind returns, you must
- Return the item in-store within 365 days of purchase. This is inclusive of Officeworks' standard 30 day change of mind returns policy.
- Provide satisfactory proof of OnePass active membership at point of return either on the OnePass website or App.
- Provide your receipt.
- Provide the item in re-saleable condition, including its original packaging (if any), is unused and as sold.
- Present a government issued form of identification (if applicable).
365 day change of mind returns is not available via our Officeworks Customer Service Centre.
Please note some exclusions apply including technology products, perishable goods (for example, ink cartridges), and all exclusions in our current 30 day change of mind returns policy (for example, custom and personalised Print & Create products, gift cards, etc).
For more details on exclusions or return requirements, please refer to our Change of Mind Returns Policy.
Need more help?
For more information on OnePass, please visit support.onepass.com.au/s
OnePass Black Friday 2026 Reward Terms and Conditions
Promoter: Wesfarmers One Pass Pty Ltd ABN 39 650 854 845
Last updated: 30 September 2026
These terms govern the OnePass Black Friday 2026 $20 OnePass Reward sign-up offer. They supplement the OnePass Terms and Conditions at onepass.com.au/privacy-hub/terms-and-conditions. If these terms are inconsistent with the OnePass Terms and Conditions in relation to this campaign, these terms prevail to the extent of the inconsistency.
Definitions
Annual Membership: a paid annual OnePass membership purchased for $40 during the Reward Offer Period.
Reward: a single-use $20 OnePass Reward issued in accordance with these terms and redeemable only at the retailer selected during sign-up.
Reward Retailer: Bunnings Warehouse, Kmart, Target, Officeworks or Priceline Pharmacy as selected by the member when purchasing the Annual Membership.
Reward Offer Period: 2 November 2026 to 2 December 2026 (inclusive).
The $20 OnePass Reward offer
- The Reward offer is available to new and returning OnePass customers who purchase an Annual Membership through the OnePass sign-up page during the Reward Offer Period. It is not available to a person who holds an active OnePass Membership when they sign up.
- The Annual Membership costs $40. No free trial applies. Unless cancelled before renewal, the Annual Membership renews automatically after one year at the annual Membership Fee applying at the renewal date. OnePass will give any renewal reminder required under the OnePass Terms and Conditions or applicable law.
- An eligible member must select one Reward Retailer during sign-up. The selection is final and the Reward may be used only at that selected Reward Retailer.
- One Reward is available per eligible member and OnePass account. This offer cannot be used with another OnePass sign-up or membership offer.
- The Reward will usually appear in the Rewards section of the member's OnePass account immediately after eligible sign-up, but may take up to two weeks. The member must verify their OnePass account using a valid Australian mobile number before redeeming the Reward.
- A Reward selected for Bunnings Warehouse or Priceline Pharmacy is redeemable in store only. A Reward selected for Kmart, Target or Officeworks is redeemable in store or online. A Bunnings Warehouse Reward may be used to purchase goods at any Bunnings Warehouse location in Australia. It cannot be used online and must be processed through the register and relinquished to the cashier when redeemed. The member must comply with the redemption instructions displayed with the Reward.
- Except for a Bunnings Warehouse Reward, the Reward expires three years after its date of issue. The expiry date shown with the Reward in the member's OnePass account is conclusive, except in the case of manifest error. A Bunnings Warehouse Reward has no expiry date.
- There is no minimum spend. Except for a Bunnings Warehouse Reward or where the redemption terms displayed with the Reward state otherwise, the Reward is single-use and, if the purchase is less than $20, the unused balance is forfeited. A Bunnings Warehouse Reward is not a reducing-balance card: while active, its full $20 value is available and, once redeemed, its balance is $0. Any change from a Bunnings transaction will be transferred to a new physical Bunnings Gift Card. If a purchase is more than $20, the member must pay the balance using a payment method accepted by the selected Reward Retailer.
- The Reward is non-transferable, cannot be resold or exchanged, and cannot be redeemed wholly or partly for cash, gift cards, payments to credit or store accounts, or any other excluded product or payment specified by the selected Reward Retailer. A Bunnings Warehouse Reward is not a credit or debit card and cannot be redeemed for cash. Bunnings Warehouse is not responsible for lost, stolen or damaged Bunnings Warehouse Rewards. Bunnings Customer Service may check the status of an individual Bunnings Warehouse Reward but may not be able to verify whether it was issued through the OnePass promotion.
- If goods purchased using the Reward are returned, any refund, replacement reward, gift card, store credit or other adjustment is subject to the selected Reward Retailer's returns policy and the redemption terms displayed with the Reward. The Reward component is not refundable in cash or reissued except as stated in those terms or where required by the Australian Consumer Law.
- OnePass may withhold or cancel a Reward obtained through multiple accounts, false information, fraud, abuse or another breach of these terms or the OnePass Terms and Conditions. This does not limit any rights under the Australian Consumer Law.
General conditions
- OnePass may change, suspend or cancel an Early Access event or the Reward offer if an event beyond its reasonable control materially affects the campaign, including a system failure, stock or supply disruption, legal requirement or retailer withdrawal. Any material change will be communicated through the relevant OnePass or retailer channel as soon as reasonably practicable. This clause does not limit any rights under the Australian Consumer Law.
- Claims about ongoing OnePass member benefits, including free standard delivery and 5x Flybuys points, are governed by the OnePass Terms and Conditions and any applicable retailer and Flybuys terms. Personal information is handled in accordance with the OnePass Privacy Policy at onepass.com.au/privacy-hub/privacy-policy and, for retailer transactions, the relevant retailer's privacy policy.
- Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified.
- For help with OnePass eligibility, retailer sign-in or account linking, or a Reward, contact OnePass Customer Support on 1300 026 710. For product, order, delivery, collection or refund questions, contact the relevant Participating Retailer.
²OnePass at Officeworks T&Cs
For full OnePass terms and conditions, please refer to the OnePass website.
The following additional terms and conditions also apply for OnePass members at Officeworks:
-
Free standard delivery:
At Officeworks, the free standard delivery benefit excludes rural areas, large items, some Print & Create items (e.g. custom and personalised products) and orders placed in store - see Our delivery options for details.
To check if your area is eligible for free standard delivery (ie not rural/country), see our postcode classification.
-
5x Flybuys points:
This benefit is applied after savings and discounts, and excludes gift cards, print & copy cards, iTunes cards, mobile plans & recharge cards, donations, services (e.g. product protection, furniture assembly, Geeks2U services, business services etc.), Print & Create services and delivery charges - see Flybuys at Officeworks Policy for details.
- To receive 5x Flybuys bonus points on instore purchases (for eligible items and transactions), OnePass members must link their account to their OnePass account and scan either their Flybuys card or their OnePass barcode (from OnePass website or App).
- To receive 5x Flybuys bonus points on click & collect purchases (for eligible items and orders), OnePass members must link their Flybuys account to their OnePass account and they must enter their Flybuys number when placing the order.
- Points should be allocated within 72 hours in qualifying members account after the eligible transaction has been made (and collected for click & collect) but may take up to one month to appear in your Flybuys account.
-
365 day change of mind return:
You can receive 365 day returns for change of mind returns. Return your products to an Officeworks store, along with your receipt. See below for terms on what is eligible for a return under this benefit, which is in addition to the exclusions that apply under our Officeworks existing change of mind returns Policy - see Our Returns Policy for details.
- OnePass 365 day returns also excludes technology products and perishable goods.
- OnePass 365 day returns cannot be processed via the Officeworks online Returns Application Form or by our Customer Service Centre.
- Orders placed via Officeworks' Customer Service Centre (CSC) will not receive OnePass benefits.
- OnePass benefits are not available for Officeworks business account holders or any transactions associated with a business account. This includes 30 Day Business Account holders and account managed businesses.
- Benefits unavailable for third-party marketplace purchases.