Our Classroom Essentials Service ^* is now easier for everyone.

FAQ's

Classroom Essentials Service - Bulk offer

• Contact

  • Q. Who do I need to contact if I have an enquiry about the Classroom Essentials Service?

    • Please email education@officeworks.com.au with contact details and your local Education Business Specialist will be in touch

• Delivery

  • Q. When will my order be delivered?

    • Your order will be delivered on your preferred delivery date, selected at the time of accepting your quote on the portal.
      If your first preferred date is unavailable, we will arrange delivery on your second preferred date. If neither dates are available, we will contact you to discuss a solution.
      Prior to your delivery being dispatched we will contact you to confirm the delivery is on track for the delivery window.

  • Q. Does Officeworks offer classroom delivery?

    • Our direct to classroom delivery service is available to eligible schools in metro areas.

      For regional schools we offer a delivery to a single preferred point.

      For Country schools we will work on a case-by-case basis on how best to deliver. In some cases we can deliver to the local store and the store will arrange delivery of the final leg. For more remote schools, we will deliver to a central depot and the customer will need to arrange their own freight company for the final leg.

      For any questions regarding your school's zoning for delivery please speak with your Education Business Specialist.

  • Q. Delivery times

    • The earliest we can deliver is mid November 2023 as long as we receive a minimum of 6 weeks lead time from placing your order.

      Orders placed by 13 October can be delivered in December and January.

      Orders placed after 13 October and before 30 November will be delivered in January.

  • Q. How will it be delivered to the classroom?

    • Our drivers will help safely unload the order by year and classroom (Metro only). To assist with this, we will request specific delivery instructions and a school map when we confirm the delivery date and time with the school. Other details such as entry points, security gates, height limits for trucks and other important points to be included. Please also include the details of the School Staff member on site for delivery with contact details.

  • Q. Will the driver arrive with adequate trollies and equipment for delivery?

    • Drivers will come equipped with all the necessary equipment to safely deliver and unload the order.

  • Q. How is the order packed?

    • The order is packed in recyclable cardboard boxes, and labelled by year and class level, e.g. Year 1, Class A.

  • Q. Will the driver take away any packaging?

    • We ask that schools responsibly recycle, reuse, or repurpose packaging. Any plastic wrap that can’t be disposed of onsite will be taken by the driver. Pallets will also be returned by the driver unless specifically requested by the school to retain for school purposes, such as vertical garden walls.

  • Q. How many drivers will come with delivery?

    • Adequate delivery logistics will be allocated, dependant on the size of the order and location of the school

  • Q. Who can the school contact If there is an issue on the day of delivery?

    • Please contact the Officeworks Business Specialist managing your account.

• Legal

  • Q. Does the Classroom Essentials Service offer have a contract period?

    • At Officeworks we have no lock in contracts (we’re confident in our offer).

• Offer

  • Q. What is the Classroom Essentials Service bulk offer?

    • This option allows schools to order all their classroom essentials in bulk for each class or year level. Items are delivered to the school, safely unloaded and distributed direct to each classroom (direct to classroom in metro areas only).

  • Q. What is the closing date for placing orders?

    • 13 October: cut-off to be eligible for the Classroom Ready Guarantee (first 100 orders placed)

      30 November: final cut-off for schools to commit to their order.

  • Q. What are the terms and conditions of the offer?

    • Classroom Essentials Service is available to primary schools in QLD, WA, NT, TAS, and VIC.

      Be one of the first 100 schools to order before 13th October 2023 to be eligible for the Classroom-Ready Guarantee. All items not delivered before school starts in Term 1 for your state in 2023 are free. Please refer to terms and conditions.

• Order

  • Q. I want to edit or cancel my order

    • You can edit your order through the Classroom Essentials Service school portal until the final cut-off date of 1 December 2023.
      You can cancel your order at any time or make changes once submitted by contacting your Education Business Specialist.

  • Q. Can I still obtain Back to School pricing throughout the year if I need top up supplies?

    • Yes, we can supply top up supplies throughout the year however Back to School pricing is only applicable during the Back to School period. Please speak to your Education Business Specialist to assist with your top up needs.

  • Q. Does Officeworks pack the bulk CES orders into individual boxes for Students?

    • Our aim is to keep prices low and offer value to families by delivering classroom essential supplies in bulk as opposed to individual boxes.

• Payment

  • Q. When will I be invoiced for my order?

    • You will receive a consolidated invoice near the end of February 2024 once the bulk of your order and any back orders are delivered. All Classroom Essentials Service accounts have 30 days to pay from date of invoice.

• Portal

  • Q. I am having trouble accessing the Officeworks Classroom Essentials Service School Portal

    • Please contact us at education@officeworks.com.au if you are having issues with the system. We will investigate and raise an IT request if required.

      In the meantime, here's some trouble shooting tips:
      • The Officeworks Classroom Essentials portal is designed to work on all devices, however, we recommend you use a PC desktop or laptop device for the best experience.
      • The Officeworks Classroom Essentials portal works best on any of the following up-to-date browsers:
      • Google Chrome
      • Safari - Please ensure you have downloaded and installed the latest browser version to your device.

• Privacy & Security

  • Q. How does Officeworks ensure the privacy and security of the school information?

    • Officeworks privacy policy applies to the Classroom Essential Service https://www.officeworks.com.au/information/policies/privacy-policy

• Range & Price

  • Q. How environmentally friendly are the Classroom Essentials Service products?

    • Officeworks is focussed on operating a responsible and sustainable business that supports the communities where our customers, team members and stakeholders live and work. Information on our sustainability and ethical sourcing which can be found at ( https://www.officeworks.com.au/information/about-us/sustainability/responsible-sourcing ).

      We also sell a range of sustainable products such as refillable pens, recycled notebooks and backpacks made from recycled plastic fabric in our Greener Choices range (https://www.officeworks.com.au/campaigns/greener-choice#/) Over 90% of paper products we sell are either made from 100% recycled paper or sustainably sourced and FSC certified

• Support

  • Q. How can I contact my Education Business Specialist?

    • If you cannot find the details of your Education Business Specialist, please contact education@officeworks.com.au and our Education Support Team will assist you.

Individual Booklist Parent Pay

• Offer

  • Q. What is the Individual Booklist Parents Purchase Option?

    • An option for primary schools that makes it easy for you to order your child's school list items online as determined by the school.
      This option is aimed to reduce the administrative tasks in schools whilst providing great value and ease for families.
      The school curates a booklist of preferred items that you can purchase for the school year. You can find your child’s booklist by year level and order it online, enjoying our consistent and transparent pricing, helping save costs on essential classroom supplies. Orders can be collected from a local Officeworks store or delivered directly to the home.
      You can also make Voluntary Contribution payments, as recommended by the school, as part of the booklist order. These are optional and can be removed.
      Your school receives a 10% credit for every recommended booklist item purchased online via the School List Service platform.

  • Q. What is in the Individual Booklist Parents Pruchase booklist?

    • Booklists are defined by the school. Some items may be retained from the previous year, e.g., a calculator or iPad, and can be removed.

  • Q. Is there a cut-off date for ordering?

    • The School List Service will be available until the 2nd Feb 2024.
      Please note, the school will only receive 10% credit on booklist items purchased via the School List Service platform by the cut-off date.

  • Q. Will my order be eligible to receive the Price Beat Guarantee?

    • The Price Beat Guarantee does not apply to parents and guardians who have been supplied with an Officeworks booklist, as they have been provided with Officeworks’s competitive prices.
      In addition, the school will receive 10% credit on booklist items purchased via the online booklist platform by the cut-off date.

• Order

  • Q. How do I find my booklist?

    • Visit the School List Service platform and search for your State, School, and Year Level. Your booklist items will appear for you to review, edit, and add to cart.

  • Q. Can I add other items to my booklist?

    • You can shop for additional products on the Officeworks website, or by visiting in-store.
      Additional products (outside the booklist, as defined by the school), can be purchased and added to the booklist order. The additional items (items not part of the booklist) will be fulfilled separately.

  • Q. Can I edit or cancel my Individual Booklist Parents Purchase order?

    • You can edit your order by adjusting quantities and can remove recommended items from your booklist before adding them to the cart.
      After payment is processed, you will need to refer to our returns policy for more information.

  • Q. What type of device can I use to access the booklist online?

    • You can access the School List Service platform on any device (tablet, iPad, desktop or mobile device).

  • Q. When do I need to order their booklist by?

    • You have up until 2nd Feb 2024 to make the purchase via the School List Service platform. After 2nd Feb 2024, you can shop in-store or online. Purchases made outside the booklist platform will not attract the 10% credit on booklist items back to the school.

  • Q. Why can’t some items be removed from the Parents Purchase list?

    • Booklist items are grouped under “Essential” and “Optional”; Essential items are a minimum requirement for the start of the school year, and Optional items can be removed if you have QTYs from previous years.

  • Q. How will multiple siblings’ booklists in one order be packed?

    • All siblings’ order will be consolidated and packaged together to reduce the environmental impact.
      If separate packing is required, each booklist must be ordered separately in a separate transaction.

• Delivery

  • Q. What if I’m not at home when my order is delivered?

    • When the 'Authority to leave' option is selected at the Check Out, their order will be left on their doorstep if no one is available to sign for the order.
      Please note, in this case, Officeworks cannot be held responsible for lost or damaged orders after they have been delivered.
      When the 'Authority to leave' option is not selected at the checkout, and no one is available to sign for the order, a card will be left with a contact number to arrange an alternative delivery day.

  • Q. When can I expect to receive my order?

    • You will receive a confirmation email that will allow you to follow the process of their order, and an ETA. Please note that orders placed on the School List Service platform and processed as a Click & Collect are exempt from 2-hour C&C, as they aren’t fulfilled by the store.
      You will receive a notification when your order has been dispatched for home delivery or when it's in the store ready to be collected.
      We encourage all customers to collect their booklist orders within 48 hours of their Click & Collect notification.

• Payment

  • Q. What payment options are available?

    • We accept most payment options, including Mastercard, AMEX, Visa, PayPal, and Diners Club. We also accept buy-now-pay later options, including Openpay, Zip, and Afterpay.

• Returns & Refunds

  • Q. For delivery, returns/exchanges, or missing item queries:

    • For Click & Collect orders, your nominated store can assist.
      For home delivery, you are advised to go to the Officeworks website for information on Refunds and Return Policy:
      https://www.officeworks.com.au/information/policies/return-policy

      Note: Any missing items will be sent via your original choice of delivery or collection. You will receive a notification when their order is ready.
      Voluntary Contributions and Service fees cannot be refunded.
      If a refund of the voluntary contribution is required, you will need to contact the school to obtain a refund.

  • Q. When and how will the voluntary contributions be sent to the school?

    • Officeworks will collate all voluntary contributions paid by parents and guardians, which will then be paid into the school’s nominated account and a report will be sent to the school with a breakdown of the payments collected. Voluntary contributions will be transferred to the school’s nominated account by Term 2