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PCI FAQs

Officeworks Online Payment and Security Standard Frequently Asked Questions


What is Payment Card Industry Data Security Standard (PCI DSS)?

The world's major credit card schemes (VISA, MasterCard and American Express) have introduced the Payment Card Industry Data Security Standard (PCI-DSS) which is a global information security standard applying to all organisations that store, transmit or process credit card information - including Officeworks.

The new standards have been developed to help protect our customers, team members, and suppliers from fraud and identity theft by ensuring that credit card data is handled securely throughout all transactions and interactions including Point of Sale (POS), fax, phone, online orders and email communication


Who is Officeworks partner for online card payments?

The customer's credit card transaction will be handled through the Coles Group Payment Gateway.

At Officeworks, we are committed to the ongoing safeguarding of personal identification and payment information of everyone who shops or interacts with us. We strive to improve our business processes and the technology we use to protect our customer's data. Officeworks has selected the Coles Secure Payment Gateway facility to process our customer's online payments as Officeworks is a part of the Coles Group of companies.

Coles Secure Payment Gateway has undergone rigorous PCI testing so that we can ensure your data is handled securely.

Officeworks do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

For further information on what details we capture and how we handle your data view the Officeworks privacy and security policy.