Our Returns Policy
If any product you purchase from us is not fit for its usual purpose or of acceptable quality (through no fault of your own), or you have simply changed your mind we will gladly exchange it, refund it or can arrange for it to be repaired subject to certain points.
Read our entire Returns Policy
Returning your item
You can easily return your Officeworks item to your local store in three quick and easy steps.
|Ensure the purchased product is in its original packaging||Ensure you have your original receipt||Take your purchased product and receipt back to your local Officeworks store for a hassle-free refund.|
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Technology Product Repairs
If the technology product you're returning is faulty and covered by a manufacturer's warranty, we may need to send the product away for repair or refer you directly to the manufacturer for repair.
Simply bring your item into your local Officeworks store or call our Customer Service Team on 1300 633 423 to determine if it will need to be sent away for repair or assessment.
Some common examples of products that come with a manufacturer's warranty include computers, laptops, monitors, cameras, video recorders, projectors, printers, fax machines and iPods.
Online Order Cancellations
You cannot cancel your online order once it has been paid and processed.
You are however entitled to return your purchase after you receive it, if the item remains unopened in its original packaging and you provide proof of purchase. Simply take the item and your receipt to your local Officeworks store or call our Customer Service Team on 1300 633 423 to have your item refunded.
If you're wanting to cancel a 'back order' you can do this by simply calling our Customer Service Team on 1300 633 423. At the same time you can even organise a suitable product replacement if necessary.
Frequently asked questions
You cannot return your Custom Prints or Customised Special Order Furniture due to change of mind. However, if the items you have received are damaged or faulty, we’ll gladly offer you a return or exchange.
No, you cannot return any prepaid card purchases including Gift Cards, mobile phone recharges or iTunes Gift Cards.
You can easily return a product you've bought online to your local Officeworks store. Simply follow the steps below to receive a refund or if you no longer have the receipt you’ll be offered an exchange voucher.
You can also return your online order by calling our Customer Service Team on 1300 633 423 between 8am and 8pm, Monday to Friday.
If you have no receipt for your item, we’ll gladly offer you an Officeworks Gift Card.
Just ensure the purchased product is in a resalable condition before bringing it back to your local Officeworks store.