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Make a Claim
Once you have raised a claim, the Rescue Crew will arrange all the details of the repair or replacement for you. Below is a summary of what to expect when making a claim:
| Replacement Plans | Repair Plans | ||
|---|---|---|---|
| Steps | Less than $500 | $501-$1,000 | $1,001-$6,000 |
| 1 | Make a claim by calling the Rescue Crew on 1800 465 713 (Monday to Friday, 8am to 6pm EST) | ||
| 2 | Take item to your nominated Officeworks store to obtain your replacement item or Officeworks Gift Card. | Drop off/deliver* your item to the nominated repairer for assessment and recycling. | Drop off/deliver* your item to the nominated repairer for assessment. |
| 3 | Officeworks will recycle your old item. | Visit your nominated Officeworks store to obtain your replacement item or Officeworks Gift Card. | Repairs completed and returned. |
Last updated 18 February 2025