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Whilst every endeavour is taken to ensure your parcel is protected during delivery, damage and loss can happen. Mailman parcel protection can protect your parcel contents from loss or damage, from drop-off to delivery up to the value of $1,500. Terms and conditions apply.
Yes, if you've already paid for your Mailman labels, they can still be used.
You can drop off your parcel at the Mailman drop-off locker located in all Officeworks stores, Australia wide. Use our Store Locator to find your nearest store and its hours of business.
No. Mailman prepaid packages already include your unique tracking ID, and there's space to fill in your delivery details. No other labels are needed.
No. Signature on delivery is FREE, simply tick the box on the packaging to indicate signature on delivery is required.
Unused physical labels can be presented in-store with a matching receipt for a refund. For Print Your Own parcel protection labels, please call 1 300 OFFICE and provide your transaction number from the online purchase
We are unable to deliver to any Australia Post-owned locations, including PO Boxes, Locked & Private Mailbags, Parcel Lockers or Post Offices. We are unable to deliver to remote islands. To check if we deliver to a location, please check using our delivery times estimator.
Not yet, Mailman only delivers to Australian destinations.
Any contents that do not meet the conditions of carriage, including, but not limited to flowers or plants, cash or other negotiable instruments (like tickets or gift cards), jewellery, cigarettes or tobacco products, irreplaceable items or other such valuables or legal documents, fragile or perishable goods. Refer to the conditions of carriage for more details.