Frequently Asked Questions
If no signature on delivery is required the parcel will be left at the receivers address unattended. If you have selected the 'signature on delivery' option, your parcel will be redirected to the closest Officeworks store or the courier depot for collection. A delivery card will be left at the receiver's address notifying them of the parcel location for collection.
If your parcels weight & size is greater than allowed for your chosen label, your parcel won't be sent. Please ensure your parcel label is correct.
It's important to fill in all the label details (including your name and phone number) to enable our team members to contact you if there are any issues.
To fill in your Parcel Delivery Label:
Fill in details
Fill in all receiver's and sender's details
Sign for parcel?
Tick this box if you would like the parcel signed for on delivery (if not ticked parcel will be left in a safe place if receiver not in attendance)
Peel label off backing card and attach to your parcel
Retain backing card
Retain backing card for your tracking number
To fit the locker, the maximum size of your parcel on any 1 side can only be 50cm.
| Parcel, Satchel or Package
The maximum cubic weight is 10kg.
The maximum length is 87cm.
Check your parcel box is the right size
Visit our Mailman Label Selector & let us do the hard work for you.
0.5 x 0.28 x 0.28 x 250 = 9.8kg cubic weight
0.45 x 0.3 x 0.3 x 250 - 10.12kg cubic weight