Once your service has been activated you can contact Optus to discuss changes for your service. Please refer to the terms of the contract for details of changing your service within the contract period.

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Once your service has been activated you can contact Optus to discuss changes for your service. Please refer to the terms of the contract for details of changing your service within the contract period.

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This offer is available to new (i.e., new number, port-in) customers only. They are not available for recontracting Optus customers

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Once you select an Optus plan on the Officeworks website, you will be taken to an Optus sign up page. Through this process you will be required to enter the details of your existing Optus account or to set up a new account. Optus Support.

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The information you require to set up a new account is:

• An Australian address
• A valid email address
• 100 points of valid ID
• Your most recent telco bill (if you'd like to transfer your existing mobile number to Optus)

Optus Support

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Your device credit will be applied in the checkout when you purchase your new device from Officeworks. If you can't see your device credit itemised in the checkout, follow the link in your confirmation email from Officeworks and it will be applied automatically to your new device purchase.

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If you place your order before 11:30am, you will have the option of same day delivery for all in-stock items in metropolitan Brisbane, Melbourne, Geelong, Perth, Sydney and surrounding areas. Please select 'same day' delivery option in the checkout. Larger furniture items will be delivered the next working day.

Orders placed after 11:30am will be delivered next business day in metropolitan Brisbane, Melbourne, Geelong, Perth, Sydney and surrounding areas. In other regions, orders will be delivered in just a few days. You can use the Calculate Delivery feature in your online shopping cart to give you an estimate on the delivery timeframe.

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No. The Optus Offer unique code can only be used on the eligible device that you have selected as a part of the bundle and cannot be used to purchase or discount any other Officeworks merchandise.

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No. The Optus Offer unique code can only be used on the eligible device that you have selected as a part of the bundle and cannot be used to purchase or discount any other Officeworks merchandise.

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If the device credit exceeds the outright device purchase price, it will be provided at $0 (subject to delivery fees and any other items in your checkout). Any remaining / unused credit is non-transferrable or otherwise redeemable and forfeited at the time of checkout.

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No. Unfortunately at this time you will need to sign up for each Optus plan and device bundle in a separate transaction.

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This offer is exclusive to Officeworks and can only be accessed with an Officeworks account. Officeworks accounts are free to create and help ensure that you receive the correct Device credit for your device as well as any delivery and order communications.

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No. You'll pay for the device outright in full (less your Device credit) from Officeworks. Separately you'll receive a regular monthly bill from Optus for your plan related charges.

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This offer is available to existing Optus customers - however we ask that you first check your current Optus contract end date. If you are still in contract, there may be charges associated with recontracting earlier (see your Critical Information Summary to confirm).

If you’re no longer in contract you can recontract by following the process and entering in your current service details.

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Your Optus SIM plan is a fixed term contract (either 12 or 24 months). Depending on your reason for cancelling, early termination charges may apply. Please refer to the terms of your Optus contract or contact Optus for further information. Optus Support

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If you are new to Optus you will be provided a new Optus SIM card. The SIM card issued will be compatible with your purchased device.

If you are a recontracting Optus customer, you can use your existing SIM or change to an esim. This can be requested as part of the Optus set up process. If your current SIM is not compatible with your purchased device, we will send you a new SIM.

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A confirmation email with a unique code will be sent to the email address linked to your Officeworks account. Please make sure that your email address is correct.

Also check your spam to see if the email is there, if it is not there, contact the Officeworks CSC and provide the following information:

• first name
• last name
• Optus order reference / Officeworks Order
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Yes. You'll pay for the device outright in full (less your Optus Bundle Bonus credit) from Officeworks. Separately you'll receive a regular monthly bill from Optus for your plan related charges.

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Yes, however you will need to provide a valid credit card/debit card when signing up to your Optus plan.

This offer is not available for some Officeworks Business customers.

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No, you'll need to enter your details separately when you sign up with Optus. Your Officeworks account is separate to your Optus account.

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No. The Optus Bundle Bonus is exclusive to Officeworks and is only available with the plans displayed on the Officeworks website.

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Unfortunately, at this time you will need to sign up for each Optus plan and device bundle in a separate transaction. This is to ensure that you get the correct unique code and credit for your new device purchase.

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Log into your Officework account on the Officeworks website, click on your "Order History", then click on the "Track your Order" link that is next to your Optus Bundle Bonus order number.

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If you have checked the status of your order from the "Track your order" page and it has passed the expected delivery date, please contact the Customer Service Centre on 1300 633 423.

Officeworks Support

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No, you don’t need to return your device as it has been purchased outright from Officeworks and you have paid for it in full.

Your Optus plan is a separate contract with Optus, and the cancelling for the service is managed by Optus.

Optus Support

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Optus: Complaints

Officeworks: Complaints

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