Tech Services
 

Overview

Tech Services

Officeworks Tech Services take the stress and anxiety out of your technology purchases.

Whether you operate a small business or have a home study, we've got a great range of Tech Service solutions to make your life easier.

We work in partnership with the technology experts at Dr PC so you can enjoy the convenience of having technical support whenever you need it. With great advice, installation assistance, software support and more, there's no technology problem we can't solve.

How can we help you?

Setup

  • Setup and configure your new computer, tablet, smartphone, digital camera or projector
  • Setup a network and get your devices talking to each other
  • Install software and configure it to download the latest updates
  • Install external and internal hardware such as a printer, scanner, memory or graphics card

Support

  • Recover deleted or lost files when possible
  • Pick a topic! We will try our best to troubleshoot and answer any IT related query you may have
  • 1-on-1 training so you can learn at your own pace and in the comfort of your home or office

Optimise & Protect

  • Backup your data for safe keeping
  • Securely delete data from your computer to prevent it from being recovered
  • Install virus prevention software and remove any viruses, malware or spyware
  • Perform a health check on your device to ensure you are getting the most out of it

 

Support Solutions

Phone/Remote Support

Phone support

Our Phone/Remote Support solution means you can get the help you need from the comfort of your home or office. You will be able to explain the problem to an experienced technician over the phone while they take control of your machine remotely (a working internet connection is required for remote support). They'll be able to navigate through your computer to fix the problem without you losing valuable time.

Purchase support in a one-off 1 hour session+ or choose an ongoing support solution over several months. Our Phone/Remote Support plans give you access to an IT expert anytime you need - 24/7, 365 days a year.*

Product

Price

 
Single call up to 1-hour+ $29
3 months unlimited* $59
12 months unlimited* $120

+ Additional time can be purchased during the session in 30-minutes blocks ($14 per 30-minutes)
* A Fair Use policy applies of 1-hour of assistance in any one 24 hour period

 

On-Site Support

Phone support

If you prefer face-to-face technical advice and assistance at home or in your office then our On-Site Support plans are best for you.

With On-Site support, you will book a date and time that is convenient for you and one of our expert technicians will arrive to attend to your technology problems on the spot.

Product

Price

 
Single visit up to 1-hour* $135
Single visit up to 2-hour* $260

* Additional time can be purchased during the session in 30-minutes blocks ($65 per 30-minutes)
* On-Site support is available in metro areas and within 30kms of an Officeworks store only. Visits can be booked within time slots between Monday to Saturday, 9am to 5pm

 

Projector & Screen Installation

Phone support

Book a convenient date and time for our AV technicians to come out to your home or office to ceiling mount your projector and/or wall mount your screen. Please click on the "Find out more" buttons below to view the parametres for these basic install services.

For more complicated installations that are outside these parametres, you will require an AV consultation for an obligation-free quote. The consultation will incur a fee which will be deducted from the quoted installation cost if you proceed.

Product

Price

 
Ceiling-mounted projector install $299
Wall mounted projector screen install $399
AV consultation $120

 

Need more time?

If you have purchased 1 or 2-hours of Phone/Remote or On-Site support and need to extend your session, you can purchase additional time in 30 minute blocks.

Product

Price

 
Phone/Remote 30-min add-on $14
On-Site 30-minute add-on $65